Operations Manager

Company Description

Polar Afpro Ltd. provides a wide range of solutions and products in the field of security technologies. Our expertise lies in planning and executing turnkey projects following customer demands and needs according to the project budget. We utilize the latest suitable technologies to ensure optimal results for our clients.

Job Title:
 Operations & Technical Manager – Security Surveillance Systems

Department:
 Operations / Technical Services

Reports To:
 Managing Director / General Manager

Location:
 Lagos Nigeria

Employment Type:
 Full-Time

Position Overview:

We are seeking an experienced and proactive 
Operations & Technical Manager
 to lead the day-to-day operations and technical activities of our security surveillance division. This role combines 
operational management
 with 
technical leadership
, overseeing CCTV installations, system integrations, maintenance, and support across multiple client sites.

The ideal candidate will have a strong background in 
CCTV, access control, alarm systems, networking, and surveillance technologies
, coupled with proven experience managing teams and projects within the security industry.

Key Responsibilities:
1. Operational Management

• Oversee and manage all daily operations of the technical and installation teams.
• Plan, coordinate, and monitor project activities to ensure timely delivery within scope and budget.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and quality.
• Ensure compliance with safety, security, and quality standards across all projects.
• Prepare operational reports and performance metrics for management review.

2. Technical Leadership

• Provide expert-level support for CCTV, IP surveillance, access control, and integrated security systems.
• Lead system design, installation, configuration, and troubleshooting for new and existing clients.
• Oversee preventive and corrective maintenance schedules to ensure system reliability.
• Research and evaluate new technologies and solutions to maintain a competitive edge.
• Serve as the escalation point for complex technical issues.

3. Team Management

• Supervise, train, and mentor technical staff, field engineers, and project coordinators.
• Manage team scheduling, workload distribution, and performance evaluations.
• Foster a culture of accountability, technical excellence, and customer focus.

4. Client & Vendor Relations

• Act as the primary technical contact for key clients, ensuring high levels of satisfaction.
• Coordinate with suppliers and manufacturers for procurement and technical support.
• Assist the sales team in developing proposals, conducting site surveys, and presenting technical solutions.

Qualifications & Experience:

• Education:
   Bachelor's degree in Electrical Engineering, Electronics, IT, or related field (or equivalent experience).
• Experience:
   Minimum of 4–7 years of experience in security surveillance systems, with at least 3 years in a managerial role.
• Technical Expertise:
• Proficient in IP and analog CCTV systems (Hikvision, Dahua, Avignon Axis, Bosch, etc.).
• Experience with access control, intrusion detection, and VMS (Video Management Systems).
• Strong understanding of networking (LAN/WAN, IP addressing, routers, switches).
• Familiarity with system integration, server configuration, and cloud-based security platforms.
• Certifications (Preferred):
   CCTV or networking certifications (e.g., CCNA, Milestone, Genetec, etc.).
• Skills:
• Strong leadership and project management abilities.
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service orientation.
• Ability to manage multiple projects and deadlines efficiently.

Key Performance Indicators (KPIs):

• On-time project completion rate.
• Client satisfaction and retention levels.
• System uptime and maintenance response time.
• Team productivity and training effectiveness.
• Cost control and operational efficiency.

Compensation & Benefits:

• Competitive salary based on experience.
• Performance-based incentives.
• Health insurance and other benefits.
• Training and career development opportunities.