Marketing & Customer Success Specialist

7 hours ago

Lagos, Lagos, Nigeria Emergency Response Africa Full time ₦1,500,000 - ₦3,000,000 per year

Emergency Response Africa is a healthcare technology company that is changing how medical emergencies are managed in Africa, beginning in Nigeria.

We are building the largest network of First Responders, emergency response vehicles, and verified Emergency Ready hospitals across Nigeria who are connected to emergency victims using our technology application. This end-to-end service ensures that in any medical emergency, we deliver the right level of care at the scene, and if needed, the patient is transferred to the most appropriate hospital for prompt treatment.

Currently, less than 9% of 1.3 billion Africans is covered by any form of emergency medical services. ERA is determined to provide fast and affordable emergency care for the remaining 91% and we are looking for a Marketing & Customer Success Specialist to journey with us as we create a new market.

This unusual hybrid role is ideal for someone who enjoys building long-term customer relationships, is a creative thinker, excellent content writer, and strong digital marketer. Experience marketing health products or services is a big bonus.

In this role, you will:

  • Create compelling content for web, email, and social communication channels
  • Manage the customer onboarding process and ensure our subscribers have all they need before an emergency occurs
  • Support the customer journey to increase conversion of leads to customers
  • Seek and use customer feedback to promote retention, support customer success
  • Raise the profile of ERA network partners through creative content
  • Build the ERA brand and help to grow a community of passionate customers and partners
  • Track and measure marketing outcomes including marketing activities, response, leads, sales, retention, Net Promoter Score, and ROI

Requirements:

  • Relevant educational qualifications (degree, professional development certificates)
  • 1-2 years of relevant content marketing experience
  • Excellent communication and interpersonal skills
  • Demonstrated experience creating engaging written and visual content for social media and running campaigns
  • Good eye for detail and design. Ability to create simple visuals using platforms like Canva.
  • Experience with email, SMS, and WhatsApp as tools for connecting with customers
  • Customer service experience is a plus
  • G Suite, Microsoft Word, PowerPoint, and Excel required

  • Marketing & Customer Success Associate

    4 days ago

    Lagos, Lagos, Nigeria Nigerent Full time ₦1,200,000 - ₦1,500,000 per year

    NigerentMarketing & CommunicationsLagos Full TimeReal Estate NGN 150, ,000Skills RequiredDigital Marketing Customer relations Community Building Analytics Social media Canva CRM CommunicationJob SummaryThe Marketing & Customer Success Associate will play a key role in driving awareness, engagement, and satisfaction across our platform. This person will...

  • Customer Success Associate

    4 days ago

    Lagos, Lagos, Nigeria Reliance Health Full time ₦1,500,000 - ₦3,000,000 per year

    Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner...

  • Customer Sales Specialist

    2 days ago

    Lagos, Lagos, Nigeria Prodigy CX LLC Full time $30,000 - $60,000 per year

    Location: RemoteExperience Required: 2–3 YearsMarket: US CustomersAbout the Role:We are seeking a Customer Support & Sales Specialist with exceptional English communication skills and strong phone etiquette. The ideal candidate has experience assisting US-based customers in a remote or BPO environment. Candidates with auto repair or automotive service...

  • Sales And Marketing Specialist

    4 days ago

    Lagos, Lagos, Nigeria Mainlogix Technology Africa. Full time ₦600,000 - ₦1,200,000 per year

    **Sales & Marketing SpecialistCompany: Mainlogix TechnologyLocation: Lagos, Nigeria | Full-Time | HybridIndustry: Technology, Information & Internet⸻About UsMainlogix Technology is a fast-growing IoT solutions provider shaping the future of smart living across Africa and beyond. We're looking for a Sales & Marketing Specialist with a proven track record in...

  • Customer Success

    4 days ago

    Lagos, Lagos, Nigeria Velvot Full time ₦2,400,000 - ₦6,000,000 per year

    JOB SUMMARYEnsure key customer accounts renew their contracts and services by proactively managing their satisfaction and value realization.Drive expansion revenue by identifying and closing new opportunities (Upsell/Cross-sell) across our partner ecosystem (AWS, Microsoft, Google, etc.) within the assigned account portfolio.Solidify executive-level...

  • Marketing Specialist

    4 days ago

    Lagos, Lagos, Nigeria Edudesks Full time ₦900,000 - ₦1,200,000 per year

    Company DescriptionAt Edudesks, we're redefining the way educational institutions manage their operations. Our cutting-edge school management software streamlines administrative tasks, enhances communication, and improves overall efficiency. We aim to empower educational institutions with tools that support effective operations and foster better educational...

  • Sales And Marketing Specialist

    2 days ago

    Lagos, Lagos, Nigeria Consolidated Hallmark Insurance Ltd Full time ₦600,000 - ₦1,200,000 per year

    Company DescriptionConsolidated Hallmark Insurance Plc has been operating as a licensed insurer since February 28, 2007, following a successful recapitalization and merger process. The company is publicly listed on the Nigerian Stock Exchange and benefits from the expertise of a diverse Board of Directors comprising experienced professionals from sectors...

  • Sales And Marketing Specialist

    2 days ago

    Lagos, Lagos, Nigeria MYRADER LTD. Full time ₦1,500,000 - ₦3,000,000 per year

    Company DescriptionMyrader Ltd is a trusted research and advisory partner, offering expert guidance and tailored solutions for businesses in the dynamic Nigerian markets. Our team of experienced professionals provides a deep understanding of the Nigerian business landscape, equipping clients to navigate its unique challenges and opportunities effectively. We...

  • Customer Service Sales Specialist

    4 days ago

    Lagos, Lagos, Nigeria Workcity Full time ₦3,000,000 - ₦6,000,000 per year

    Company DescriptionWorkcity is the premier provider of premium co-working spaces in Africa, fostering a vibrant community that supports innovation and growth. The platform connects ambitious business founders with valuable opportunities for development. Workcity's mission is to create environments where entrepreneurs can thrive and collaborate. Its focus is...

  • Customer Success Manager

    2 days ago

    Lagos, Lagos, Nigeria Movam Technologies Full time ₦4,000,000 - ₦8,000,000 per year

    JOB TITLE: Customer Success Manager (CSM)JOB LOCATION: Lagos ADVERTISEMENTJOB DETAILS:We are seeking proactive Customer Success Managers focused on client retention and account expansion. The ideal candidates will build strong client relationships, drive product adoption, and identify growth opportunities.Key ResponsibilitiesDevelop trusted...