Supervisor: Transport Operations

Job Function

The Supervisor – Transport Operations (Product Management) is responsible for overseeing and coordinating all products and breakage-related activities, ensuring efficient processes, accountability, and compliance with organizational standards. This role involves supervising the Controller - Breakages, all the Breakages Control Officers (BCOs) and Products & Breakages Officer, reconciling breakage reports across multiple stakeholders, locations, and supporting the business with valuable data insights. The Senior Fleet Controller Products Management will advocate for operational excellence and maintain robust reporting and analysis systems to ensure accurate records and effective consequence management.

Key Performance Areas:

Supervision & Oversight:

• Lead and supervise Product and Breakages Controllers and Breakages Control Officers (BCOs) and Products & Breakages Officer to ensure optimal performance and adherence to company policies.
• Monitor and evaluate the activities of BCOs, Product & Breakages Controller, providing guidance, training, and feedback as required.
• Serve as the primary escalation point for unresolved or complex breakages issues with the client and customers.
• Monitor loaded products at loading breweries, warehouses, depots and other loading points including loading patterns, strapping, strength, and condition of the wooden pallets.
• Monitor offloading of products at customer locations, external warehouses, depots and other offloading points including accuracy of input into apps and waybills.
• Approval of breakages input on iManager by Products & Breakages Officer to ensure sufficient document upload and accurate data.

Breakage & Reconciliation Management:

• Oversee the tracking, monitoring, and documentation of breakages for all vehicles across all trips.
• Reconcile breakage reports with client records, PBO reports, and finance records to ensure alignment and accuracy.
• Review unaccounted breakages reported by PBO and liaise with Senior Fleet Controllers for appropriate consequence management.
• Supervise daily reconciliation with client representatives on-site and ensure signed records are maintained for debit purposes including review of Lopis report
• Ensure the preparation and maintenance of comprehensive breakage and delivery records across branches, for weekly or monthly reporting.

Operational Excellence:

• Oversee sorting supervision for empties returned from trade at breweries, ensuring compliance with agreed standards.
• Enforce strict review processes for debits from clients and ensure thorough reconciliation of discrepancies.
• Advocate for the use and implementation of the agreed NB's breakages/shortages standard operational procedures to maintain industry best practices and enhance operational efficiency.
• Engage RLM and Head, customer excellence unit of NB to ensure SOP application.
• Engage customers, distributors, warehouses, and other offloading points on huge returns of products.

Fleet & Logistics Support:

• Support Fleet Controllers in tracking and analyzing daily trip details for all trucks within the fleet.
• Ensure accurate records of truck odometer readings, loading locations, and quantities are maintained and reconciled.
• Collaborate with Fleet controllers and the SCs in the documentation and analysis of logistics data to provide actionable insights.

Qualifications Required:

• Bachelor's degree in Logistics, Transportation Management, or a related field.
• CILT, ACSC.

Experience and Skills Required:

• Minimum of 5 years' experience in logistics or fleet operations, with at least 2 years' experience in a supervisory or senior role.
• Manufacturing experience.
• Transport and Logistics experience with focus on product handling and breakage control.
• Supervisory experience – proven experience in supervising teams.
• Distribution Management.
• Warehouse Experience.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.