General Manager

Company: CMS Laundry & Cleaning

Location: Jabi, Abuja (CITEC Estate)

Job Type: Full-Time

About CMS Laundry & Cleaning Services

CMS Laundry & Cleaning Services is a trusted name in premium laundry and cleaning solutions for individuals, homes, offices, and commercial spaces. We pride ourselves on professionalism, attention to detail, and excellent customer satisfaction.

We are expanding rapidly and seeking a seasoned General Manager to oversee operations, drive business growth, and ensure excellence across both divisions — Laundry and Cleaning Services.

Position Overview

The General Manager will provide strategic leadership, operational direction, and team management across both business units. This role requires a hands-on leader who can balance administrative oversight with customer engagement, staff supervision, and business development.

You'll be responsible for ensuring smooth daily operations, maintaining high-quality service standards, managing financial performance, and leading initiatives that drive efficiency, profitability, and client satisfaction.

Key Responsibilities1. Strategic & Operational Management

• Oversee day-to-day operations of both the laundry and cleaning departments.
• Develop and implement operational policies, procedures, and quality control measures.
• Ensure consistent delivery of excellent service and customer experience.
• Coordinate logistics — scheduling, dispatch, and workflow between laundry and cleaning units.
• Optimize resource utilization (manpower, materials, and equipment).

2. Team Leadership & Human Resource Management

• Supervise and motivate team leads, cleaners, laundry staff, and customer service personnel.
• Recruit, train, and appraise employees to ensure competence and productivity.
• Foster a positive and performance-driven work culture.
• Handle conflict resolution, staff performance monitoring, and disciplinary actions where necessary.

3. Financial Oversight

• Prepare and manage budgets for both units.
• Track expenses, control operational costs, and improve profit margins.
• Review and approve invoices, payroll, and procurement needs.
• Work closely with the finance team to ensure accurate reporting and accountability.

4. Sales, Marketing & Customer Relations

• Support the marketing team in implementing strategies to attract and retain clients.
• Build and maintain strong relationships with corporate and individual customers.
• Monitor customer feedback and ensure timely resolution of complaints.
• Identify opportunities for business expansion, partnerships, and new service offerings.

5. Compliance & Safety

• Ensure compliance with all relevant health, safety, and environmental standards.
• Maintain cleanliness and safety across all facilities and job sites.
• Ensure all staff follow company protocols and professional conduct standards.

Requirements:

• Minimum of HND/Bachelor's degree in Business Administration, Management, Hospitality, or a related field.
• Minimum of 5–7 years of managerial experience, preferably in laundry, cleaning, or facility management.
• Strong leadership, organizational, and communication skills.
• Knowledge of laundry equipment and cleaning processes.
• Ability to multitask and work under pressure.
• Proven experience managing operations, budgets, and teams.
• Excellent problem-solving and decision-making ability.
• Customer-focused mindset with a track record of maintaining service excellence.
• Proficiency in MS Office and operational management tools.

Job Type: Full-time

Pay: Up to ₦200,000.00 per month

Ability to commute/relocate:

• Abuja: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Receptionist: 1 year (Required)