IT Lead, IT Systems and Operations

3 hours ago

Lagos, Lagos, Nigeria Interswitch Group Full time
  • Manage and monitor the daily operations of critical IT systems (BSS, CRM, RA, Billing, KYC Applications, Dataplatform etc.) to ensure high availability and performance.
  • Oversee routine system maintenance, troubleshooting, and performance tuning to prevent downtime and disruptions.
  • Monitor system performance metrics and generate reports to support continuous improvement initiatives.

Responsibilities:

Budgeting & Cost Optimization

  • Develop, manage, and optimize the IT operations budget by tracking expenses and identifying cost-saving opportunities such as vendor consolidation, automation, and efficient resource allocation.
  • Ensure cost-effective support for operational needs and strategic initiatives.

Process Improvement

  • Drive continuous improvement in IT processes to boost efficiency and reduce costs.
  • Stay updated on latest IT trends and technologies to recommend innovations supporting business growth.
  • Support digital transformation by identifying and implementing technology solutions to enhance business processes while ensuring compliance with IT standards and security policies.

Security & Compliance Management

  • Implement and enforce security policies, procedures, and controls to safeguard IT assets.
  • Conduct regular security assessments and vulnerability scans to promptly address risks.
  • Ensure compliance with regulations and industry standards through documentation and audits.
  • Collaborate with legal, compliance, and risk management teams to mitigate regulatory risks and uphold relevant laws.

Vendor & Contract Management

  • Manage third-party vendor relationships to ensure SLA compliance and alignment with business needs.
  • Evaluate and negotiate contracts for hardware, software, and IT services to maximize value.
  • Coordinate vendor-led upgrades, patches, maintenance, and issue resolution.

Cross-functional Collaboration & Support

  • Collaborate with cross-functional teams to address operational issues.
  • Support new system implementations or enhancements to ensure smooth operations.

Due to the high volume of applications, only shortlisted candidates will be contacted.

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