Lead Client Experience

5 days ago

Ibadan, Oyo State, Nigeria Pixels Digital Systems Limited Full time ₦900,000 per year
Pixels Digital Systems Limited
Creative & Design

Ibadan & Oyo State Full Time

Advertising, Media & Communications NGN 75, ,000

Job Summary

Job Summary: As the Lead Client Experience, you will be responsible for managing end-to-end client interactions, ensuring top-tier satisfaction, and building lasting relationships. You'll serve as the voice of the customer within the studio and drive initiatives that improve service delivery for both our studios and events.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 2 years
  • Working Hours : Full Time
Job Description/Requirements

Responsibilities:

  • Oversee the entire client journey, from inquiry to post-delivery follow-up.
  • ⁠Ensure seamless communication and satisfaction at all client touchpoints.
  • Coordinate events from post-planning to final delivery
  • Ensure seamless operations during events and in the studios
  • ⁠Manage client feedback, complaints, and resolution processes professionally.
  • ⁠Train and supervise front-desk/client service and customer-facing staff to ensure excellence
  • Collaborate with the creative, marketing and operations teams to meet client expectations and deliver a memorable client experience
  • Track client satisfaction metrics and suggest improvements.
  • Come up with various strategies to grow revenue and improve customer satisfaction

Requirements:

  • Bachelor's degree or equivalent in Communications, Business, or related fields.
  • ⁠Minimum of 2 years' experience in customer service or client relations (preferably in a creative or service industry).
  • ⁠Excellent communication and interpersonal skills.
  • ⁠Strong problem-solving ability and emotional intelligence.
  • ⁠A passion for client satisfaction and brand loyalty.

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