Onboarding Analyst

JOB DESCRIPTION – Onboarding Analyst

Company: Pagatech Limited ("Paga" or the "Company")

Sector: Financial Services

Position: Onboarding Analyst

Reporting Line: Team Lead, Onboarding Success

Location: Lagos, Nigeria

Experience: 2 - 3 years' relevant experience in a structured environment

ABOUT PAGA

Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services built on the same best-in-class infrastructure to serve the ecosystem through three businesses – Paga Engine (Enterprise B2B - ); Paga (Consumer - ); and Doroki (SME Retail - ). Paga has three licenses with the Central Bank of Nigeria – mobile money, international remittance, and a microfinance bank.

Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond.

ABOUT THE ROLE

The onboarding analyst is responsible for verifying customer identities, conducting due diligence checks, and ensuring that all onboarding processes comply with regulatory requirements and internal policies. The role ensures that customers are onboarded accurately, efficiently, and in line with risk standards to prevent fraud, money laundering, and other financial crimes.

PRIMARY RESPONSIBILITIES

• Perform end-to-end KYC verification for individuals and businesses (ID validation, address verification, document checks, BVN verification, corporate documents, etc.)
• Ensure all required customer information and documentation is collected and verified in accordance with regulatory guidelines.
• Evaluate and profile customer risk and conduct enhanced due diligence (EDD) for high-risk clients.
• Maintain accurate and up-to-date KYC records and documentation for compliance and audit purposes.
• Ensure adherence to both internal policies and external KYC, Anti-Money Laundering (AML), and Counter-Financing of Terrorism (CFT) regulations.
• Report suspicious activities and escalate high-risk cases to the appropriate compliance officers or teams.
• Provide clear communication to customers regarding documentation requirements and onboarding status.
• Track key onboarding metrics such as approval rates, rejection reasons, and verification timelines.
• Review customer applications for completeness and accuracy before approval.
• Recommend process improvements to enhance compliance, accuracy, and user experience.

KEY COMPETENCIES

This role is a good fit for you if:

• You are customer-obsessed, take the initiative, and exceed expectations.
• You are a proactive, collaborative team-player.
• You can adapt quickly as situations change.
• You are proficient in both written and oral English.
• You have the ability to prioritize and take ownership
• You are Proficient in Ms Office - Excel, Word, and PowerPoint
• You have the ability to interpret customer information, documents, and risk indicators.
• You pay excellent attention to detail and analytical skills.
• You maintain effective work relationships with cross functional teams

KNOWLEDGE AND SKILL REQUIREMENTS

• You have a bachelor's degree or equivalent
• You have at least 2 to 3 years' relevant experience in KYC, compliance, onboarding, fraud analysis, or financial services operations.
• Experience working in a fintech, bank, payments company, or digital lending environment is a strong advantage
• Proficiency with KYC tools and verification systems
• Able to lead, motivate, inspire, and influence team members and colleagues.
• You have completed the mandatory NYSC.

Click on this link to apply for this job.

We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.