Zonal Manager

3 days ago

Lagos, Lagos, Nigeria Jobberman Full time ₦1,500,000 - ₦3,000,000 per year

Role : Zonal Manager | Work Mode: Hybrid | Location: Ikeja, Lagos

Role Overview

We're looking for a leader who will act as the CEO of a zone, responsible for leading strategy, driving growth, ensuring operational excellence, and managing financial performance. You will oversee a team that includes an Assistant Zonal Manager and Zonal Operations Associates while ensuring the zone consistently meets performance, quality, and profitability goals. This is a high-impact role. Your decisions will directly influence brand expansion, customer experience, and vendor success across your zone. You will collaborate closely with other leaders and cross-functional teams, translating company strategy into actionable initiatives at a local level.

Responsibilities:

  • Define the growth roadmap for your zone in alignment with overall company strategy and objectives.

  • Translate company-wide initiatives into zonal strategies adapted to local realities.

  • Make final decisions on strategy, operations, financials, and risk management for your zone.

  • Oversee daily logistics, deliveries, and service quality across the zone.

  • Monitor and approve key performance metrics, including number of orders, active riders, daily active users (new vs. retained), delivery times, CSAT, and number of active vendors.

  • Provide regular reports and actionable insights to HQ to influence company strategy.

  • Lead recruitment strategy, performance reviews, and escalations for all agents and driver coordinators.

  • Foster a high-performance culture, motivating and energising your team.

  • Mentor, coach, and provide continuous development opportunities for your team members.

  • Build and maintain relationships with key vendors, resolving escalated issues.

  • Own the zonal P&L, manage budgets, allocate resources effectively, and ensure profitable growth.

  • Ensure compliance with all legal, regulatory, and safety requirements.

  • Collaborate closely with the Assistant Zonal Manager, delegating execution, KPI tracking, daily reporting, onboarding, training, and operational oversight.

  • Identify and mitigate operational risks, bottlenecks, and vendor or service challenges proactively.

  • Drive operational efficiency and implement best practices to improve performance and scalability in the zone.

Requirements

  • Have 5+ years' management experience in E-commerce, Mobility, Logistics, Fintech, Banking, or other marketplace-driven industries.

  • Hold a Master's degree, MBA or equivalent degree in STEM (required).

  • Have experience across at least two of the industries listed above.

  • Are comfortable thinking on your feet, making decisions in ambiguity, and solving complex operational problems.

  • Are a results-driven leader with a founder's mindset.

  • Can balance big-picture strategy with operational execution.

  • Communicate effectively to inspire, align, and energise teams.

  • Are commercially minded, data-driven, and able to measure success through KPIs.

  • Are skilled at influencing stakeholders across different functions, including vendors and riders.

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