Technical Support Representative

5 days ago

Lagos, Lagos, Nigeria InnovaSea Full time ₦600,000 - ₦1,200,000 per year

Business Development Executive | Bedford, Nova Scotia

Innovasea | Aquatic Solutions Built for Life

Ready to join a passionate team committed to a more sustainable future? Innovasea (pronounced In-no-va-see) is at the forefront of revolutionizing aquaculture solutions and advancing the science of fish tracking. We provide complete end-to-end solutions to improve sustainable fish farming and better understand and preserve our marine and freshwater habitats.

When you work at Innovasea, you join a group of over 275 employees committed to our values of authenticity, collaboration, commitment, innovation and stewardship. As a member of the team, you'll have the opportunity to be part of an organization relentlessly committed to building a better tomorrow.

About the role

We are seeking a full time Technical Support Specialist for Innovasea's Chilean operations, located in Puerta Varas, Chile. The ideal candidate will be a problem solver, hands-on professional who is a self-starter and enjoys tackling challenges that occur on working fish farms. The position requires skills and experience in technology development, maintenance and a strong understanding of business operations. Candidates must be able to work with occasional ambiguity, but also possesses the ability to work closely with customers and suppliers to identify and repair equipment, both remotely and on-site.

Reporting to the Managing Director, the Technical Support Specialist will be responsible for remote and on-site support of equipment sold by Innovasea.

Key Responsibilities

  • Maintain ongoing client relationships and engage in relationship-building tasks.
  • Conducting technical and market research.
  • Managing company and client technical expectations ensuring customer satisfaction.
  • Writing technical business proposals.
  • Support product development and manage/support market introduction.
  • Preparing technical presentations and reports when needed.
  • Support regional office growth strategies and plans.
  • Performing equipment data analysis and oversee equipment performance efficiency.
  • Collaborate with sales teams and departments, as well as incorporating customer feedback.
  • Collaborating with development teams and departments, as well as incorporating user feedback.
  • Oversee performance metrics.
  • Conduct site visits to assess equipment and service performance.
  • Managing software and hardware installations and upgrades.

What We're Looking For

  • Bachelor's in engineering or relevant field required for this role.
  • Experience in customer support and in technical management, preferably related to the aquaculture industry.
  • Experience/ knowledge of salmon husbandry and field sampling/biomass estimation preferred.
  • Proficiency in MS Office, Data analysis (e.g. Power BI) and CRM software (e.g. Salesforce). Ability to prepare reports.
  • Customer success skills.
  • Experience in collaborating with sales teams and customers.
  • Ability to diagnose faults, oversee customer success, user-testing, and implement required changes.
  • Proficiency in English.
  • Industry knowledge.
  • Communication, time management and planning skills.

Education

  • Bachelor's degree in engineering or relevant field required for this role.

Innovasea is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

  • Technical Sales Representative

    3 days ago

    Lagos, Lagos, Nigeria Weigh Tech Group Full time ₦1,500,000 - ₦3,000,000 per year

    Company DescriptionWeigh Tech Group, established in 1992 with headquarters in Mumbai, India, has been a leader in delivering top-tier mechanical and electronic weighing solutions. Expanding into Uganda in 1998, the company now serves clients across East and West Africa. As the authorized distributor of Mettler Toledo, a global leader in weighing solutions,...

  • CSAM Support Representative Level 1

    5 days ago

    Lagos, Lagos, Nigeria Teknowledge Full time ₦1,200,000 - ₦4,800,000 per year

    Overview:TeKnowledge is hiring a CSAM Support Representative Level 1 to join our team. The CSAM Representative will be responsible for providing excellent customer support to Microsoft commercial services customers. The ideal candidate will have a strong understanding of Microsoft Commercial services and the ability to work independently and as part of a...

  • Call Centre Representative at Limited

    3 days ago

    Lagos, Lagos, Nigeria Tribest Corporate Support Full time

    Call Centre Representative at Tribest Corporate Support LimitedTribest Corporate SupportLagos Full TimeConfidentialMinimum Qualification :Job Description/RequirementsNever Miss a Job Update Again.We have started building our professional LinkedIn page.Company:Location: NigeriaState:Job type: Full-TimeJob category:Tribest is a corporate support solutions...

  • Technical Support Officer

    5 days ago

    Lagos, Lagos, Nigeria Idealab Software Limited Full time ₦1,500,000 - ₦3,000,000 per year

    Job Title: Technical Support OfficerLocation:Lagos/OnsiteReports To:General ManagerSummaryWe are looking for dedicated and technically skilled Technical Support Officer(s) to provide exceptional frontline support to our insurance brokerage clients using our management software. This role is critical for ensuring our clients can utilize the platform...

  • Technical Support Specialist

    3 days ago

    Lagos, Lagos, Nigeria Raenest Full time ₦1,500,000 - ₦3,000,000 per year

    Company Description Raenest is financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi currency invoicing. Job Description The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is...

  • BESS Technical Support

    5 days ago

    Lagos, Lagos, Nigeria Risen Energy Full time ₦900,000 - ₦1,200,000 per year

    BESS Technical Support -(Chinese Speaking)Risen EnergyEngineering & TechnologyLagos Full TimeEnergy & Utilities ConfidentialMinimum Qualification :Experience Level : Mid levelExperience Length : 3 yearsJob Description/RequirementsRisen Energy, a global leader in energy solutions, is expanding its presence in Nigeria and Zambia and is seeking a dedicated BESS...

  • Technical Support Officer

    5 days ago

    Lagos, Lagos, Nigeria JobCanvas Career Solutions Full time ₦1,000,000 - ₦8,235,000 per year

    Job Title: Technical Support OfficerLocation: Ikeja, LagosIndustry: Information Technology & ServicesRoles and Responsibilities:* Provide technical support and troubleshooting assistance to clients and internal teams.* Respond to support tickets, diagnose system or software issues, and ensure timely resolution.* Install, configure, and maintain software...

  • BESS Technical Support

    5 days ago

    Lagos, Lagos, Nigeria Risen Energy Full time ₦1,500,000 - ₦3,000,000 per year

    Risen Energy, a global leader in energy solutions, is expanding its presence inNigeria and Zambiaand is seeking a dedicatedBESS Technical Support Engineerto join our team. This is an exciting opportunity to contribute to the development and optimization ofBattery Energy Storage Systems (BESS)in the region while working closely with our global teams across...

  • Technical Support Intern

    3 days ago

    Lagos, Lagos, Nigeria MainOne Cable Full time ₦1,500,000 - ₦3,000,000 per year

    JOB TITLE: Technical Support Intern (SME)JOB LOCATION: Lagos ADVERTISEMENTJOB DETAILS:The Technical Support Intern will be responsible for the following functions:Configure, test and provision customers on CRM platform.Coordinate 3rd party installation and support activities.Assign new requests/opportunities captured from MainOne website. Run weekly...

  • Customer Support Representative

    5 days ago

    Lagos, Lagos, Nigeria Chowdeck Full time ₦1,500,000 - ₦3,000,000 per year

    Chowdeck is an on-demand delivery service for Africa. We help vendors deliver food, medicine, groceries and packages seamlessly while also providing customers with a platform to order from their favourite vendors. At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit team of creative problem solvers who are smart, kind...