Hotel Receptionist

Position: Hotel Receptionist

Role: Full-time/Onsite

Location: GRA Ikeja

Salary: Negotiable

Job Overview:

We are looking for a professional hotel receptionist who would serve as the first point of contact for all guests at our organization. Our ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. The role includes; greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist's attitude and behavior should reflect that at all times..

Responsibilities:

• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed

Qualifications & Skills

• 2+ years experience working in a hotel receptionist or guest services role
• Degree or diploma in Hospitality or related field
• Proficient in Microsoft Office Suite and other necessary computer programs
• Solid written and verbal communication skills
• Fluency in English
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skills
• Professional attitude and appearance