Senior Operations Manager

Company Overview
ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis, and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service.

Position Summary
ANSER is seeking a Senior Operations Manager to provide technical and managerial leadership to ensure the efficient and effective operation of front-office and organizational processes within the Office of the Under Secretary of Defense for Research and Engineering (OUSD(R&E)) program. You will focus on streamlining workflows, driving process improvement, optimizing resource allocation, and ensuring the timely completion of all organizational initiatives while maintaining compliance with applicable regulations and security standards.

Day-to-Day Responsibilities

• Provide leadership and management support for daily front-office operations, ensuring alignment with organizational goals and priorities.
• Analyze and optimize operational workflows to improve efficiency, resource utilization, and overall productivity across the organization.
• Develop and manage task and workflow tracking systems to monitor progress, report performance, and ensure timely completion of actions.
• Design and implement standard operating procedures (SOPs) and process improvements to enhance operational effectiveness and business continuity.
• Conduct staffing analyses, develop resource plans, and implement performance metrics to evaluate and improve organizational performance.
• Lead planning and management for major projects and initiatives, including the development of project plans, schedules, charters, and executive briefings.
• Preparing decision support materials and frameworks that distill complex technical, operational, or policy issues into actionable recommendations for senior leaders.
• Oversee organizational and knowledge management functions, including records, documentation, and communication systems, recommending KM tools where applicable.
• Manage and ensure compliance with security programs for classified operations, including NISPOM and Intelligence Community Directive (ICD) standards.
• Identify operational risks, develop mitigation strategies, and deliver clear, data-driven recommendations to senior leadership to support continuous improvement.

Required Qualifications

• TS/SCI Clearance
• Bachelor's degree in management, science, mathematics, engineering, or a related technical discipline. Will consider an additional four (4) years of specialized experience, including military or industry operations management in lieu of degree.
• Ten (10) or more years of progressive experience as an operations manager.
• Demonstrated expertise in operational management, process improvement, and performance analysis within complex organizations.
• Proven ability to lead cross-functional teams and interface effectively with senior government, military, and civilian personnel.
• Proficiency in management tools including Microsoft Office Suite (Word, Excel, PowerPoint, Project) and workflow management applications.
• Experience managing classified programs, including facility and information systems security compliance, strongly preferred.

Preferred Qualifications

• Strong analytical and problem-solving skills with the ability to assess issues and deliver timely, high-quality solutions.
• Advanced education or certification in program or operations management preferred.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with ANSER, please call or e-mail

ANSER is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law.