Dispatcher

3 days ago

Lagos, Lagos, Nigeria ESOSA FOOD SYSTEMS AND INNOVATIONS LIMITED Full time ₦1,500,000 - ₦3,000,000 per year

LOCATIONS: Lekki, Ajah. Surulere/Mende

INTERESTED APPLICANT MSUT RESIDE AROUND THESE MENTIONED LOCATION OR CLOSE PROXIMITY

The Dispatcher serves as the primary point of contact at each Classic Cream E-Bakery hub, ensuring smooth daily operations, efficient customer service, accurate inventory handling, and timely dispatch of high-quality baked products. They embody the brand's values and are accountable for maintaining service excellence, operational efficiency, and product integrity at the last-mile level.

Key Responsibilities

  • Inspect all bread received from the bakery for quality and freshness.
  • Process orders, handle customer complaints professionally, and escalate issues where necessary.
  • Receive, verify, and prepare daily orders for dispatch.
  • Tag and record orders accurately to prevent mix-ups or delays.
  • Monitor and maintain accurate stock levels of bread.
  • Perform daily opening and closing stock counts.
  • Assign orders to dispatch riders efficiently.
  • Track deliveries and ensure timely dispatch to customers.
  • Verify returns, undelivered items, and follow up on delivery issues.
  • Ensure that damaged or substandard items are not dispatched to customers.
  • Maintain hygiene and proper storage standards at the hub.
  • Keep daily activity logs including sales, inventory, customer feedback, and rider reports.
  • Submit daily reports to the Operations Manager using the prescribed formats.
  • Ensure the hub is always clean and organized.
  • Report maintenance issues promptly for resolution.

Distribute flyers, coordinate sampling efforts, and build customer relationships

Required Skills & Competencies

  • Strong interpersonal and customer service skills.
  • Excellent organizational and time management abilities.
  • Basic proficiency in Microsoft Office or Google Workspace (Sheets, Docs).
  • Knowledge of logistics and delivery operations is an advantage.
  • Attention to detail and commitment to quality.
  • Reliable, accountable, and trustworthy.

Educational & Professional Requirements

  • HND/BSc or minimum of ND/NCE in Business Administration, Logistics and Supply Chain, or related fields.
  • Minimum of 1–2 years' experience in retail, logistics, or customer service roles.
  • Previous experience in food distribution or FMCG is an added advantage.

Job Type: Full-time

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