Network Support Engineer

3 days ago

Lagos, Lagos, Nigeria ipNX Full time ₦150,000 - ₦250,000 per year

JOB TITLE: Network Support Engineer

JOB LOCATION: Lagos

JOB DTAILS:



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  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.
  • To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Duties and Responsibilities

  • Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
  • Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
  • Proactively monitor all ipNX owned & installed network elements in corporate customers' premises.
  • Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
  • Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
  • Prepare daily incidence summary reports.

Requirements

  • B.Sc / B.Eng in Computer Science, Computer Engineering / Electrical-Electronics engineering (2.2/Upper Credit at minimum).
  • CCNA , CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

HOW TO APPLY
To apply for the ongoing ipNX job recruitment, visit the job APPLICATION PORTAL to submit your application


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