Customer Service Officer

3 days ago

Abuja, FCT, Nigeria Sika Full time ₦60,000 - ₦100,000 per year
Company Description

Sika Manufacturing Nigeria Limited is a subsidiary of SIKA Group, headquartered in Switzerland. Sika is a specialty chemicals company with a leading position in the development and production of systems and products for construction and industry.

Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. With around 34,000 employees, the company generated sales of CHF 11.2 billion in 2023.

Job Description

Reports to: Customer Service Manager

Role summary: In the role of Customer Service Officer, you will play a pivotal role in managing the end-to-end sales order process—from order intake to invoicing and delivery documentation—while ensuring inventory levels are optimized to meet customer demand. You will contribute directly to the achievement of business sales targets by taking full ownership of the sales order cycle and delivering exceptional service.

General Responsibilities:

  • Proactively manage the entire process of fulfilling a customer order from order entry in Local ERP to shipment; ensure that customer requirements are met.
  • First customer contact: Regular information exchange with customer
  • Prompt response time in terms of client enquiries and delivery
  • Ensure verified processed sales order are converted to invoices in line with Sika's condition of sale
  • Documentation of customers management
  • Creation of credit notes after confirmed returns and approvals
  • Manage sample request and records after all required approvals
  • Regular reconciliation of invoices and communication of SOA with clients while maintaining an up-to-date filing system
  • Registration and onboarding new clients with all necessary documentation and approval
Qualifications
  • BSc/HND in business or related field
  • Minimum 3 years cognate experience
  • Proficiency in Microsoft Office
  • Excellent presentation and analytical skills
  • Strong communication and negotiation skills
  • Attention to details
  • Excellent organization & time management skills
  • Fluent English (written and oral)
  • Proven track record of work experience in Sales or Logistics
Additional Information

Competitive Benefits: Health Insurance, paid time off and paid holidays

Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their careers.

Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day. 

Community Involvement:  Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back. 

Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability

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