Platform Manager, Professional Services

JOB TITLE: Platform Manager, Professional Services

JOB LOCATION: Lagos

JOB DETAILS:

• The ideal candidate will be responsible for managing technology processes inherent in creating, managing, and delivering training virtually.
• This includes building, partnering, and managing administrative platforms such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS) for the Professional Services team.
• Additionally, the candidate will market professional services learning solutions to pre-defined target markets and deliver assigned revenue targets.

Job Description

• Understands the vision and strategy for the Professional Services market.
• Builds and grows the Professional Services brand virtually.
• Successfully transforms key Professional Services onsite courses to virtual programs.
• Works with the team to ensure execution of sales strategies to improve market share for virtual training solutions.
• Provides and evaluates visuals used during the content development process.
• Works closely with the Design & UX Team to provide visuals, design, and UX for learning programs.
• Maintains and supports administrative platforms such as LMS and LCMS.
• Supports partner platforms for LMS and LCMS.
• Maintains, supports, and supervises tools, technologies, and content used during instructional design and content development.
• Provides technical and learning support for electronic and online delivery of learning programs.
• Delivers end-to-end learning solutions virtually on Professional Services platforms.
• Manages social and collaborative tools for knowledge sharing and team learning.
• Increases the virtual presence of the Professional Services portfolio.
• Increases the number of users on the learning platform to meet revenue targets.
• Effectively markets learning solutions to pre-defined target markets.
• Prospects new opportunities and identifies profitable customers across various sectors.
• Owns and manages internal and external KYC documentation processes for client onboarding.
• Provides periodic reporting on leads and sales activities.
• Develops and maintains strong relationships with key accounts.
• Liaises with internal teams to resolve customer issues.
• Manages project tracking and service upgrades.
• Monitors trends in client behaviour and provides market feedback.
• Offers insights into competitor strategies and solutions.
• Identifies opportunities for networking, conferences, and sales events to enhance sales impact.
• Tracks sales progress and reviews targets against actual revenue.
• Financial Perspective: Achieve set revenue targets.
• Customer Perspective: Growth in market share and penetration into new sectors.
• Internal Business Process: Relevance of content to market trends and seamless content consumption.
• Learning & Growth: Closing identified competency gaps.

Position Requirements
Formal Education & Certification:

• A Bachelor's Degree in Computer Science or a related field.
• Additional qualifications in digital marketing, technical writing, project management, sales operations, or strategic management are a plus.

Experience:

• 7 – 10 years of hands-on experience in platform management, virtual training solutions, or a similar role.
• Proven expertise in managing technology platforms such as Learning Management Systems (LMS) and Learning Content Management Systems (LCMS).
• Demonstrated ability to implement and manage large-scale virtual training programs, from conception to delivery.
• Proven experience collaborating with cross-functional teams to drive organizational learning objectives, achieve revenue targets, and expand market share within the professional services sector.

Key Skills and Competencies:

• Strategic Thinking
• Sales Forecasting and Business Development
• Market Research and Data Analysis
• Project and Process Management
• Technical Proficiency (LMS/LCMS, E-learning tools, Authoring Systems)
• Communication and Relationship Management
• Performance Monitoring
• Content Marketing
• Customer Orientation.

HOW TO APPLY
To apply for the ongoing Interswitch job opening, visit the job APPLICATION PORTAL to submit your application