Senior Site Reliability Engineer

Who We Are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.

Since 2019, Moniepoint's technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

What We Do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses, such as credit, overdrafts, etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary

We are seeking an experienced Site Reliability Engineer (SRE) responsible for ensuring our systems run smoothly and efficiently while engineering solutions to improve visibility, eliminate repetitive tasks, and increase system resilience. The ideal candidate will balance real-time on-call responsibilities with strategic engineering work to achieve sustainable and scalable service reliability.

Responsibilities

• Participate in on-call rotations as the primary technical lead for detecting, triaging, and resolving service degradation, outages, or reliability issues across all environments.
• Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders and leading/documenting blameless Root Cause Analyses (RCAs) to identify the root causes of issues and drive long-term fixes.
• Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability and operations across both applications and infrastructure to improve efficiency and system resilience.
• Create and maintain monitoring dashboards and alerts to monitor application and infrastructure health.
• Participate in feature development discussions to ensure services are built with observability from the ground up.
• Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) in collaboration with Product and Engineering teams.
• Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.

Requirements

• Minimum of 4 years of experience supporting enterprise applications in an SRE or similar role.
• Knowledge of distributed systems, microservices architecture and software design patterns.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Strong knowledge of Kubernetes and container orchestration tools. 
• Experience using application performance monitoring tools, OpenTelemetry, and observability platforms such as New Relic, Datadog, ELK, or SigNoz
• Excellent problem-solving and troubleshooting skills as an on-call engineer, with the ability to resolve complex infrastructure and application issues.
• Proficient in setting up and maintaining monitoring dashboards and alerts using Grafana and Prometheus.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You'll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.