Account Service Officer

4 days ago

Lagos, Lagos, Nigeria Workforce Group Full time ₦2,400,000 - ₦3,200,000 per year

JOB TITLE: Account Service Officer

JOB LOCATION: Mainland / Island Lagos



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JOB DETAILS:

  • The Account Service Officer manages customer accounts, processes transactions, and resolves account-related issues.
  • They ensure a seamless banking experience and promote relevant products and services. The role requires strong communication skills and attention to detail.
  • Age: Not more than 30 years

Responsibilities
Account Management:

  • Open and maintain customer accounts, ensuring accurate documentation and compliance with regulatory requirements.
  • Manage a portfolio of customer accounts, handling day-to-day service inquiries and requests.

Customer Service:

  • Serve as the first point of contact for customers regarding account-related issues, ensuring timely and effective resolutions.
  • Provide information on banking products and services, assisting customers in selecting suitable options based on their needs.

Transaction Processing:

  • Oversee and process deposits, withdrawals, transfers, and other account-related transactions efficiently and accurately.
  • Ensure that customer transactions are processed in compliance with the bank's policies and procedures.

Problem Resolution:

  • Address customer concerns related to account discrepancies, fraud, or service complaints.
  • Coordinate with other departments to resolve complex issues and provide customers with solutions.

Cross-Selling of Banking Products:

  • Identify opportunities to cross-sell bank products such as loans, credit cards, and savings accounts to enhance customer experience and drive sales.

Compliance and Reporting:

  • Ensure adherence to regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
  • Prepare and submit required reports related to customer accounts and service activities.

Customer Relationship Management:

  • Build and maintain strong relationships with customers to increase loyalty and retention.
  • Regularly follow up with customers to ensure satisfaction and resolve any outstanding issues or concerns.

System Updates and Data Management:

  • Update and maintain accurate customer records in the bank's system.
  • Process account modifications such as name changes, address updates, and other account maintenance requests.

Training and Knowledge Sharing:

  • Stay up to date with bank policies, industry standards, and new product offerings to provide accurate information to customers and team members.
  • Provide support and training to junior staff, ensuring consistency in service delivery.

Skills:

  • Proficiency in inventory software and MS Excel.
  • Strong analytical and problem-solving skills.
  • Attention to detail and ability to multitask.
  • Effective communication and organizational skills.

Salary
N225,000 / Month.

HOW TO APPLY
To apply for the ongoing Workforce Group job recruitment, visit the job APPLICATION PORTAL to submit your application

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