Agent Welfare Lead, West

Job Location: Lagos, Nigeria

Area of Coverage: West & Central Africa

About the role:

The Agent Welfare Coordinator at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and overall company goals. The role oversees the collection and reviewing of agent and field data to identify root causes of issues and barriers. It also includes preparing monthly and quarterly dashboards for HR, sales, and business management, highlighting incident patterns and risks. Additionally, the position works with cross-functional teams to ensure that effective corrective action plans are developed and implemented across relevant departments.

Strategic Guidance and Team Direction:

• Provide strategic direction and guidance to the Agent Welfare Associates, ensuring their activities align with HR and overall company goals.
• Foster an enabling environment within the team, promoting professional development and continuous improvement through co-working and joint efforts.

Coordinate Field Audits:

Work with the Country Training Manager to drive field audits on knowledge retention and application of training programs on agents.

Data Collation and Review:

• Oversee the collection and comprehensive review of agent and field data to identify root causes of issues and barriers faced by agents.
• Develop and implement data-guided strategies to address identified issues, ensuring ongoing progress in agent welfare.

Dashboard Preparation and Reporting:

• Prepare detailed monthly and quarterly dashboards for HR, sales, and business management groups.
• Highlight key metrics, incident prevalence, risks, and trends to provide actionable insights and inform choice-making processes.

Cross-Functional Joint Efforts:

• Work closely with teams across HR, sales, operations, and other relevant departments to ensure effective communication and alignment on agent welfare initiatives.
• Facilitate the development and implementation of corrective action plans to address identified issues and enhance agent assistance across various departments.

Incident Oversight and Risk Reduction:

• Monitor and report on incident prevalence and risks related to agent welfare, ensuring timely identification and resolution of issues.
• Develop and implement proactive measures to reduce risks and enhance overall agent wellbeing and satisfaction.

Policy and Procedure Development:

• Contribute to the creation and refinement of policies and procedures related to agent welfare, ensuring they are comprehensive, current, and clearly communicated to all relevant stakeholders.
• Ensure compliance with company policies, industry standards, and legal requirements in all agent welfare activities.

• At least 7 years of professional experience in human resources management, Training or related field, with a strong focus on employee welfare, relations, and engagement.
• A minimum of 2 years of experience coordinating or guiding a team.
• An accredited certification or degree in HR Management.
• Strong data review and strategic thinking capabilities.
• Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via 'pay-as-you-go' purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King's products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.

Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King's workforce.