Operations Manager

5 days ago

Abuja, FCT, Nigeria Casalavoro Full time ₦1,200,000 - ₦3,600,000 per year
Casalavoro
Hospitality & Leisure

Abuja Full Time

Hospitality & Hotel NGN 250, ,000

Job Summary

We are seeking a dynamic and experienced Operations Manager. The ideal candidate will be responsible for overseeing daily operations, enhancing guest satisfaction, and ensuring optimal efficiency across all departments. This is a hands-on leadership role requiring strong organizational, interpersonal, and problem-solving skills.

  • Minimum Qualification : Degree
  • Experience Level : Senior level
  • Experience Length : 5 years
Job Description/Requirements

Responsibilities:

  • Manage the day-to-day operations of the residence, including front office, housekeeping, maintenance, food & beverage, and guest services.
  • Supervise and coordinate the activities of department heads and staff, fostering a culture of accountability, service excellence, and teamwork.
  • Monitor and improve guest experience metrics, resolve escalated issues promptly, and ensure consistent delivery of high service standards.
  • Implement training programs, performance reviews, and professional development plans to enhance team productivity and morale.
  • Assist in managing budgets, monitoring expenses, and ensuring operational cost-effectiveness without compromising service quality.
  • Enforce standards in cleanliness, safety, and service in compliance with company policies and hospitality regulations.
  • Oversee procurement and vendor relationships, ensuring timely supply and quality of goods and services.
  • Generate operational reports, analyze performance data, and propose strategic improvements to enhance overall efficiency and profitability.

Requirements:

  • Candidates should possess a Degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 5–7 years of proven experience in a managerial role within the hospitality industry, preferably in a residential hotel, boutique hotel, or serviced apartment setting.
  • Strong leadership, people management, and decision-making skills.
  • Excellent verbal and written communication skills in English; knowledge of other languages is an advantage.
  • Ability to resolve guest and operational issues calmly and effectively.

Preferred Attributes:

  • Strong presence and confidence in dealing with guests and team members.
  • High attention to detail with a proactive and hands-on management approach.
  • Professional grooming and demeanor aligned with a high-end hospitality environment.
  • Prior experience in opening or repositioning hospitality properties is a plus.

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