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Customer Service
2 weeks ago
Job Title: Customer Service Officer
Company: Cryptomania Exchange
Location: Lagos, Nigeria (Hybrid/On-site)
Employment Type: Full-Time
About the Role:
Cryptomania Exchange is seeking a proactive and customer-focused Customer Service Officer to handle client inquiries, resolve issues, and ensure smooth user experiences across our crypto and gift card trading platform.
Key Responsibilities:
- Respond to customer inquiries via chat, email, and calls.
- Resolve complaints and ensure timely follow-up.
- Provide accurate information on products and services.
- Assist customers with transactions and platform support.
- Maintain records of interactions and feedback.
Requirements:
- OND/HND/Bachelor's Degree in any related field.
- 1–2 years of experience in customer service (fintech/crypto is an advantage).
- Excellent communication and problem-solving skills.
- Ability to multitask and work under pressure.
- Basic knowledge of cryptocurrency is a plus.
To Apply:
Send your CV to & using the subject "Customer Service Officer – Cryptomania Exchange."
Job Type: Full-time
Pay: From ₦70,000.00 per month
