Order Takers at a Top Pastry Producing Brand – Resource Intermediaries – 5 Openings

3 days ago

Ibadan, Oyo State, Nigeria RIL Full time ₦60,000 - ₦80,000 per year

Job Title: Order Taker

Responsibilities

  • Perform opening cleaning procedures to ensure a clean and welcoming environment.
  • Open the EPOS TILL, ensuring it's ready for transactions.
  • At the end of the day, reconcile all sales and log data into the EPOS system.
  • Record all incidents on the End-of-Day notes and complete closing cleaning procedures.
  • Acknowledge every customer upon arrival with a warm welcome message.
  • Assist customers in identifying their needs and provide detailed information about products and services.
  • Utilize upselling and cross-selling techniques to increase revenue.
  • Acknowledge customers' departure with appreciation.
  • Receive orders from walk-in customers and confirm payments.
  • Log customer contact details and purchased products accurately.
  • Confirm product availability from the production unit and communicate with the online order taker as needed.
  • Handle customer complaints promptly, providing appropriate solutions or alternatives.
  • Escalate unresolved issues to the Team Captain or relevant unit.
  • Follow up with customers to ensure satisfactory resolution of complaints.
  • Work closely with team members to ensure the branch's profitability.
  • Communicate effectively with other units (e.g., production, online sales) for seamless operations.
  • Maintain accurate records of daily activities and sales transactions.
  • Report key activities, incidents, and sales summaries at the end of each shift.
  • Report to work punctually and maintain professionalism throughout all interactions.

Requirements



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  • OND / HND / BSc
  • 1 – 3 years experience 
  • Ability to communicate in English
  • Hardworking and committed
  • Smart and presentable
  • Attention to details
  • Ability to work as a team
  • Ability to multitask and work under pressure.

Salary
N60,000 – N80,000 monthly.

HOW TO APPLY
To apply for the ongoing Resource Intermediaries job recruitment, visit the job APPLICATION PORTAL to submit your application

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