HR Operations Lead

4 days ago

Lagos, Lagos, Nigeria KPMG Nigeria Full time ₦6,240,000 - ₦12,480,000 per year

Compensation & Performance Management

  • Work with the practice to articulate a strategy for effectively implementing the dialogue process to meet our peculiar local needs.
  • Constantly liaise with the regional office to keep abreast of updates/upgrades to dialogue and effectively communicate same to the rest of the business.
  • Oversee the compensation and benefits function of the firm.
  • Conduct periodic dialogue trainings and provide regular updates and resources to Performance Managers and staff.
  • Communicate the PM calendar; and follow-up with relevant practice dialogue champions to ensure adherence to agreed timelines
  • Proactively monitor and report dialogue compliance and advice the business on ways to drive and improve dialogue compliance.
  • Represent HR at performance evaluation meetings for Managers; and work closely with the recruitment and business support officers to ensure developmental points from other meetings are effectively captured and implemented.
  • Work closely with the practice to ensure that recommendations/action points agreed at evaluation meetings are implemented
  • Liaise with the training/learning & development team to develop customised training plans for staff with special needs.
  • Develop, implement and monitor the coaching and mentoring framework for the firm:
  • Recommend an overall framework for the coaching and mentoring system
  • Develop implementation options for the coaching and mentoring system
  • Monitor the system; assess and recommend improvement opportunities
  • Serve as resource person on the firm's performance and career management process; and respond to queries and questions.
  • Participate in career fairs and; counsel and guide staff on career moves

Operations Management

  • Manage and administer HR systems and databases (HRIS) to ensure data accuracy, integrity, and compliance.
  • Serve as the primary point of contact for employee inquiries related to HR policies, procedures, and systems, providing timely and accurate support.
  • Oversee the management of employee benefits programs, including enrollment, changes, and vendor relationships.
  • Generate and analyze HR reports and metrics to identify trends, support decision-making, and measure the effectiveness of HR initiatives.
  • Support the development and implementation of HR policies and procedures.
  • Identify opportunities for process improvement and implement solutions to enhance efficiency and effectiveness.
  • Manage relationships with external HR vendors and service providers.

Requirements

  • Minimum of 8 years cognate experience in a similar role.
  • Good knowledge and understanding of leading practices in performance and career management.
  • In depth knowledge and understanding of payroll operations.
  • Advanced knowledge of the KPMG performance management process and system
  • Good understanding of KPMG's operations and business.
  • Good oral and written communication skills.
  • Good supervisory, coaching, mentoring and people management skills.
  • Good networking, teaming and relationship management skills.
  • Good people management and customer service skills

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