Customer Service Representative

4 days ago


Lagos, Lagos, Nigeria Vianstouch Full time ₦300,000 - ₦600,000 per year
Vianstouch
Customer Service & Support

Lagos Full Time

Advertising, Media & Communications NGN 75, ,000 Negotiable

Skills Required

communication organized microsoft

Job Summary

Customer Service Representative, is the first point of contact for customers, handling inquiries and resolving issues via phone, email, chat, or in person. They assist customers with questions about products and services, process orders or returns, and work to ensure a positive customer experience through effective problem-solving and communication

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years
Job Description/Requirements

Responsibilities:

  • Managing customer interactions across various channels like phone, email, and chat
  • Documenting interactions
  • Troubleshooting problems
  • Processing all orders, and aiming to improve customer satisfaction and loyalty.
  • Contributes to sales through upselling or cross-selling
  • Maintain up-to-date knowledge of company policies and offerings

Requirements:

  • 2 years of experience in
  • Minimum of HND
  • Good communication skills


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