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Experience Center

2 weeks ago

Lagos, Lagos, Nigeria TradeGrid Full time

We Are Hiring

Experience Center (XC) Supervisor

About TradeGrid:

TradeGrid is on a mission to drive digital transformation in energy trading. We are shaping the future of energy entrepreneurship and e-commerce across Africa. Our rapidly growing team brings together industry experts, creative thinkers, and tech pioneers, all committed to pushing boundaries and delivering exceptional solutions. If you are passionate about digital innovation, sustainability, and empowering entrepreneurs, now is the perfect time to join us.

About the Role:

The Experience Center (XC) Supervisor is the operational leader and primary brand steward of the TradeGrid Experience Center. This high-impact role is responsible for ensuring the center runs flawlessly, achieves ambitious customer experience and sales goals, and maintains TradeGird's standard of excellence. You will manage daily activities and act as the primary point of resolution for complex customer issues.

Key Responsibilities

  • Oversee all daily center operations, including rigorous opening/closing procedures, meticulous inventory management, and accurate cash handling reconciliation.
  • Implement and strictly enforce TradeGrid's policies and Standard Operating Procedures (SOPs).
  • Coordinate logistics for in-center events, high-value workshops, and new product launches.
  • Generate, analyze, and report on daily/weekly performance metrics covering customer engagement, sales volume, and foot traffic.
  • Lead, schedule, and train XC Assistants, ensuring the highest level of product knowledge and customer service expertise.
  • Conduct regular, constructive performance reviews and provide proactive feedback to drive team growth.
  • Address and swiftly resolve internal team conflicts and immediate operational challenges.
  • Act as the final point of contact for and effectively resolve complex or escalated customer complaints and inquiries, upholding brand loyalty.
  • Drive and motivate the team to consistently meet engagement and sales targets for our featured products and services (e.g., TradersCard, financing products).
  • Serve as an exemplary TradeGrid brand ambassador in all interactions, embodying the company's core values.

Qualifications

  • Minimum of 3 years of progressive experience in a retail, premium customer service, or hospitality supervisory role.
  • Required: Proven experience successfully managing a customer-facing physical location (e.g., flagship retail store, service center, or high-end showroom).
  • Demonstrated ability to lead, motivate, and develop a small, high-performing team.
  • Exceptional organizational skills and a keen attention to detail in managing physical retail/experience spaces.
  • Excellent capacity to exercise sound judgment under pressure and resolve customer escalations with professionalism.
  • Familiarity with POS systems and basic retail/sales analytics tools.

How to Apply:

If you meet these qualifications, send a Cover Email and CV to Application deadline is 11:59pm 19th December 2025.

Job Type: Full-time

Application Question(s):

  • What area in Lagos do you reside?
  • Do you have experience managing physical stores?