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Onboarding Specialist

2 weeks ago

Abuja, FCT, Nigeria Brints Online School Full time ₦1,200,000 - ₦2,160,000 per year
  • We are now seeking an Onboarding Specialist to join our remote team — someone who can manage the full onboarding process for new tutors and learners, ensuring smooth transitions, clear communication, and great first impressions.
  • The Onboarding Specialist will be responsible for welcoming, guiding, and activating new tutors and learners into the Brint system.
  • They will ensure that everyone — parent, learner, or tutor — begins their journey confidently, informed, and excited to be part of the Brint community.
  • This is a coordination and communication-heavy role that requires strong attention to detail, follow-up discipline, and people warmth.

Key Responsibilities

Tutor Onboarding:

  • Coordinate the recruitment-to-activation process for tutors (documentation, training, and scheduling setup).
  • Ensure all tutor data, documents, and onboarding forms are accurate and complete.
  • Guide new tutors through Brint's policies, salary structure, and app tools.
  • Schedule first classes, ensure class access, and confirm readiness before start date.
  • Work with the Tutor Success Unit and HR to flag inconsistencies, incomplete onboarding, or missed trainings.

Learner Onboarding:

  • Welcome new parents and learners warmly after registration/payment confirmation.
  • Confirm learner details, subjects, time zones, and tutor assignments.
  • Ensure the learner's class setup (Google Meet links, app access, WhatsApp groups, etc.) is correct and tested.
  • Maintain regular updates with parents in the first 2 weeks of class to ensure satisfaction.
  • Coordinate replacements or schedule adjustments in collaboration with Operations.

Systems & Reporting:

  • Update and maintain onboarding trackers (tutor, parent, learner).
  • Send weekly onboarding reports to the COO and Chief of Staff.
  • Identify and report patterns or bottlenecks in the onboarding process for system improvement.
  • Suggest creative ways to improve Brint's onboarding experience (automations, communication templates, etc.).

Requirements

  • Bachelor's Degree in Education, Administration, Human Resources, or related fields.
  • 2–4 years of experience in onboarding, operations, or customer service (preferably in education or tech).
  • Excellent written and spoken communication skills.
  • Strong attention to detail, follow-up, and organization.
  • Tech-savvy — comfortable with Google Workspace, WhatsApp Business, CRM tools, or scheduling software.
  • Emotionally intelligent and professional when interacting with tutors, parents, and staff.
  • Must be proactive, reliable, and able to work independently in a remote team.

Who You Are:

  • You love creating smooth, efficient experiences for others.
  • You're warm, patient, but extremely organized.
  • You communicate clearly and professionally.
  • You're comfortable managing multiple moving parts and deadlines.
  • You take ownership and pride in doing things right the first time.

Why Join Brint

  • Salary: N100,000 / month.
  • Be part of one of Africa's fastest-growing global education brands.
  • Work remotely with a collaborative, purpose-driven team.
  • Help shape the first experience every tutor and learner has with Brint.

Why this range:

  • N150k works for mid-level onboarding/operations specialists with solid admin and people skills.
  • N180k attracts candidates with prior online school, edtech, or HR coordination experience — especially if they can handle both tutor and learner onboarding seamlessly.

Method of Application

Interested and qualified candidates should send their CV and a short cover letter explaining their onboarding or education operations experience to: using "Application – Onboarding Specialist (Remote)" as the subject of the email.