Senior Telesales Associate

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We're seeking a driven and experienced Senior Telesales Associate to play a pivotal role in driving business growth through advanced sales techniques and strategic client engagement. You'll be responsible for managing the full sales cycle, handling complex negotiations, and cultivating long-term relationships while guiding junior team members toward success.

Responsibilities include:

• Proactively source, identify, and qualify high value leads through strategic outbound calls, warm referrals, and intelligent use of CRM insights.
• Conduct deep dive needs assessments to understand customer pain points and position our HMO solution as the best fit.
• Articulate the value of our health insurance plans with confidence, clarity, and relevance to each client's unique challenges.
• Maintain a structured, up-to-date sales pipeline using CRM tools, prioritizing high-conversion opportunities.
• Skillfully manage the sales cycle from first call to sign-up, ensuring a seamless and professional customer experience.
• Establish trust and maintain long-term relationships with prospects, acting as a credible advisor.
• Maintain detailed records of all customer interactions, feedback, objections, and outcomes for continuous improvement.
• Mentor and guide junior telesales associates, sharing best practices and supporting professional development.

• 3–5 years of experience in telesales, inside sales, or B2B/B2C sales.
• Proven track record of consistently exceeding sales targets.
• Strong skills in advanced negotiations, deal closing, and account management.
• Excellent communication and interpersonal skills with the ability to build trust quickly over the phone.
• Proficiency in CRM software and sales tools.
• Strong market awareness and ability to conduct competitor/market analysis.
• Leadership qualities with experience mentoring or coaching junior sales team members.
• Highly self-motivated, results-oriented, and comfortable working independently in fast-paced environments.
• Excellent organizational and time-management skills.

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:

• Remote-First Environment
  Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits
  We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.