Relationship Managers

3 days ago

Abuja, FCT, Nigeria Catilas Resources Limited Full time ₦360,000 - ₦25,000,000 per year

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:

Market Research:

  • Conducting market research to understand industry trends, customer needs, and competitive landscapes.
  • Analysing data to identify opportunities and challenges in the market.

Target Audience Identification:

  • Defining and identifying target audiences for products or services.
  • Creating buyer personas to understand customer demographics, behaviours', and preferences.

Traditional Marketing:

  • Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
  • Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
  • Manage Agent's activities and intensity in line with set targets.

Customer Feedback and Surveys:

  • Collecting and analyzing customer feedback through surveys and other methods.
  • Using feedback to improve products, services, and marketing strategies.

Customer Retention:

  • Implementing strategies to retain and renew existing client contracts.
  • Addressing customer concerns promptly to maintain long-term relationships.

Cross-Selling and Up-Selling:

  • Identifying opportunities for cross-selling additional products or services.
  • Maximizing revenue by encouraging clients to upgrade or expand their purchases.

Product Knowledge:

  • Staying informed about the features, benefits, and applications of the company's products or services.
  • Communicating product knowledge effectively to potential and existing clients.

Prospecting and Lead Generation:

  • Identifying potential customers and businesses that may be interested in the company's products or services.
  • Generating leads through various channels, including cold calling, networking, and online research.

Requirements

  • HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
  • Candidate must not be above 28 years
  • NYSC Status: Completed
  • A minimum of 6 months to two (2) years' sales experience preferably in a Financial Institution or any Agency Supported Institution.
  • Experience in customer service.
  • Ability to self-motivate and manage self.
  • Excellent communication and interpersonal skills.
  • Good organizational and I.T. skills.
  • Customer orientation and ability to adapt/respond to different types of characters.

Location: Nationwide

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