Network Support Officer

5 days ago

Lagos, Lagos, Nigeria Samsung Heavy Industries Nigeria Full time ₦900,000 - ₦1,200,000 per year

Role Description

This is a full-time, on-site role for a Network Support Officer located in Lagos. The Network Support Officer will undertake the development and maintenance of local and wide area network connection and peripheral devices. They require an analytical mind and passion for technology and carry out network design, installation and troubleshooting of network software, hardware, copper and fiber cables and connectivity. They also fix computer and related issues for users.

They will create and maintain well-functioning network systems that helps business run smoothly together with the Network Manager.

Job Description

  • Designing and installing a well-functioning computer network, cables and peripheral devices.
  • Perform trouble shooting of network and computer system software and hardware failures and ensure network efficiency.
  • Testing and configuring of network hardware, software and peripheral devices.
  • Install LAN infrastructures and maintain them, fixing minor issues arising.
  • Ability to perform upgrades and maintenance without interrupting employees from their official work.
  • Backup of network configurations and other information.
  • Guide employees and users of the network on usage and resolution of minor faults
  • Investigate complex problems, diagnose underlying cause and proffer solutions and recovery if need be.
  • Computer preparation, installation of OS and applications and minor repairs.
  • Other responsibilities assigned by the manager.

Qualifications

  • BSc in Engineering, computer science, information technology or related field with 2-3 years' experience.
  • Good knowledge of LAN/WAN technologies, TCP/IP protocol and network technologies
  • Knowledge of computer and network software, hardware and peripherals
  • Ability to guide people on how to resolve minor issues with a step-by-step procedure
  • Ability to analyze strongly and diagnose problems that are not obvious and find solutions
  • Ability to communicate and explain complex technologies to members of staff to guide them in resolution of issues.
  • Exceptional customer service and interpersonal skill in handling people where matters are complex
  • Good reporting skill
    (Especially with Microsoft excel)
  • Must reside in Lagos
  • Must have CCNA - Cisco Certified Network Associate or other relevant network certification

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