Supply Chain, Senior Officer

Job Title

Supply Chain, Senior Officer

Department

Reports to

EHA Pharma

Supply Chain & Quality Manager

Based in

Kano

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

CUSTOMER EXPERIENCE: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

QUALITY & SAFETY: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

OUR PEOPLE: We invest in the well-being, training, and development of our staff.

FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.

IMPACT: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The EHA Pharma is committed to providing high quality and cost-effective products and services to our valued partners and customers in line with our organization's mission and vision.

The Supply Chain Senior Officer facilitates the procurement and delivery of high quality products at optimal prices to meet the needs of the Clinic. He/she collaborates with vendors and internal teams to establish effective communication channels, meet delivery deadlines, resolve issues, and foster productive relationships. The Supply Chain Senior Officer is also responsible for managing the Clinic's inventory in accordance with established procedures to meet departmental and organizational goals.

Duties And Responsibilities

PURPOSE

• Support the planning, coordination, and execution of activities related to the movement and management of goods or services.
• Forecasting demand and supply, and ensuring that products or services are delivered to user departments within specified timelines and quality standards.
• Inventory management of goods supplied, inventory inspections, defects reporting and issuance monitoring to relevant departments.
• Complete documentation/inputs on key elements to execute transactions in the provision of services in the Clinic.
• Identify and recommend Suppliers and compile data/documents to support the selection and proper on-boarding.
• Research, collate and analyze data to produce weekly/monthly/quarterly reports on purchases and departmental spend.

ENGAGEMENT

• Responsible for conferring and coordinating with other departments regarding all procurement matters
• Collaborate Clinic staff to ensure orders are filled properly
• Explain provision of service to ensure clarity and comprehension by the user departments.
• Notify user departments of service regarding the delivery of the transaction/service
• Develop and maintain end-to-end relationships with internal and external customers to support the alignment of procurement activities

DELIVERY

• Process and Sequence deliverables/services efficiently to support provision of unit services in line with service standards.
• Review and file vendor contracts, schedule deliveries and timely tracking of shipments
• Maintains important documents, files, and records in an organized manner.
• Check delivered loads to ensure accurate inventory, receives and updates inventory
• Maintain safe and ethical practices in compliance with applicable regulations.

Targeted Specialized Knowledge

• Bachelor's degree in Business Administration, Office Management & Technology, Supply Chain or any management related field of study
• A minimum of two (2) years experience

Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Key Areas of Note

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.