Customer Service Officer

1 day ago

Kaduna, Kaduna, Nigeria Pullus Full time

Pullus is leveraging on data-driven technology to connect poultry farmers to affordable finance, better markets, advisory services, global best practices and quality inputs.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Locations: Maraba, Nasarawa and Kaduna

Employment Type: Full-time

Job Description

  • Pullus Africa is seeking a Customer Service Officer to act as the first point of contact for clients and partners, ensuring effective communication, support and resolution of inquiries.
  • The role requires a proactive and customer-focused individual who can provide timely assistance, maintain positive relationships and enhance overall client satisfaction.
  • The Customer Service Officer will collaborate with internal teams to ensure smooth service delivery and contribute to the organization's growth and reputation.

Responsibilities

  • Serve as the primary contact for customer inquiries, complaints and feedback across various channels (phone, email, in-person and social media).
  • Provide accurate information about the company's products, services and policies.
  • Ensure prompt and professional handling of customer requests while maintaining a high level of customer satisfaction.
  • Track, manage and resolve customer complaints, escalating complex cases when necessary.
  • Maintain detailed and accurate records of customer interactions, inquiries, feedback, and resolutions.
  • Support the implementation of customer service policies, standards, and procedures.
  • Assist in developing and conducting customer satisfaction surveys, analyzing results, and recommending improvements.
  • Collaborate with the sales, technical, and operations teams to ensure customer expectations are met and exceeded.
  • Provide periodic reports on customer service activities, challenges, and improvement areas to the Customer Service Manager.
  • Stay updated on company offerings and industry trends to provide relevant and timely information to customers.
  • Handling routine issues and resolving administrative problems as they arise.
  • Coordinating IT support, managing office equipment, and ensuring the functionality of technology resources.
  • Oversee office supplies inventory, placing orders and ensuring availability of required materials.
  • Maintain organized filing systems (physical and digital) for records, reports, and correspondence.
  • Assist with scheduling meetings, preparing minutes, and supporting internal communications.
  • Support travel logistics and accommodation arrangements for staff when necessary.
  • Assist management in preparing presentations, reports, and documentation.
  • Any other task assigned by the organization.

Requirements

  • Bachelor's Degree in Business Administration, Communication, Marketing, or a related field.
  • Minimum of 2 years of experience in customer service, client relations, or a related role.
  • Strong interpersonal and communication skills with the ability to handle diverse customers effectively.
  • Excellent problem-solving skills, with the ability to remain calm under pressure.
  • Proficiency in using digital communication tools, CRM software, and Microsoft Office Suite.
  • A proactive, empathetic, and customer-focused mindset.
  • Resides in Maraba.

Note: Only qualified candidates will be shortlisted.

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