Client Relations Officer

5 days ago

Abuja, FCT, Nigeria AVK SECURITY SERVICES NIG. LIMITED Full time ₦1,200,000 per year

We are looking for a diligent and organized Client Relations Officer to join our team. The ideal candidate will be responsible for client engagement, follow-up communication, and supervision of daily operations to ensure smooth service delivery and customer satisfaction.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

  • Conduct follow-up calls, chats, and text messages to clients and partners.
  • Supervise assigned personnel or field activities to ensure compliance and quality performance.
  • Maintain positive and professional relationships with clients through effective communication and timely updates.
  • Handle client inquiries, feedback, and service related issues promptly and courteously.
  • Support the operations team in coordinating schedules, tasks, and field reports.
  • Document all client interactions and prepare periodic activity or performance reports.
  • Identify process gaps and recommend improvements to enhance client satisfaction and team productivity.

Requirements

  • OND/HND/Bachelor's Degree in Business Administration, Communications, or a related field.
  • Strong communication and interpersonal skills (verbal and written).
  • Prior experience in client relations, supervision, customer service, or operations support is an added advantage.
  • Excellent organizational and follow-up abilities.
  • Ability to multitask and work independently with minimal supervision.
  • Proficiency in Microsoft Office tools, Google Workspace, and communication platforms (e.g., WhatsApp Business, Zoom).

What We Offer

  • Competitive salary with performance-based incentives.
  • Career growth and learning opportunities.
  • Supportive and collaborative work culture.
  • Exposure to real-time client management and operational leadership.

Job Type: Full-time

Pay: ₦100,000.00 per month

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