Team Lead

4 days ago

Ibadan, Oyo State, Nigeria Realtors Continent Full time ₦3,600,000 - ₦7,200,000 per year

Job Description

Position: Team Lead – Digital Savings & Personal Banking

Reports To: Regional Lead, Personal & Digital Banking

Direct Reports: Direct Sales Agents (DSAs)

Job Purpose

The Team Lead (Personal Banking) is responsible for leading and managing Direct Sales Agents (DSAs) to deliver on customer acquisition, deposit mobilization, loan sales & recovery, and digital channel adoption. The role involves planning, performance monitoring, coaching, compliance oversight, and market development. The Team Lead ensures that the team consistently achieves business growth targets, maintains portfolio quality, and builds strong community and stakeholder relationships to strengthen the bank's presence in the area under management.

Core Duties & Responsibilities

1. Deposit Mobilization & Account Growth

  • Drive deposit mobilization through savings, current, and fixed deposit accounts.
  • Ensure monthly team achievement of regional deposit targets.
  • Develop and execute market penetration strategies to maximize growth.
  • Lead initiatives for bulk deposits and targeted mobilization campaigns.
  • Oversee community activations, campaigns, and partnerships.
  • Monitor cost of funds and ensure compliance with approved thresholds.

2. Account Opening & Digital Adoption

  • Ensure a minimum of 21,000 new accounts are opened per month through DSAs.
  • Guarantee that all accounts are properly KYC-compliant and profiled across Kolomoni Digital Savings App, USSD, and Chatbot.
  • Drive usage of eChannel by creating adoption campaigns and customer education initiatives.

3. Card Issuance & Activation

  • Oversee ATM card requests, issuance, and distribution to customers.
  • Ensure minimum 80% activation rate of cards issued per month.
  • Collaborate with Operations and CX to resolve card-related escalations.

4. Loan Management

  • Coordinate disbursement of micro-loans within the assigned portfolio.
  • Support DSAs in loan origination, basic credit checks, and documentation.
  • Monitor repayment performance and maintain portfolio quality (PAR ≤5%).
  • Intervene in escalated delinquency cases and coordinate recovery strategies.
  • Monitor repayments to maintain loan portfolio quality and reduce defaults.

5. Customer Engagement & Retention

  • Build strong customer relationships to enhance satisfaction and loyalty.
  • Resolve escalated complaints and support customers with digital onboarding through Team leads and DSAs
  • Conduct field visits to monitor service quality and agent performance.

6. Regional Sales Leadership & Team Management

  • Supervise and manage a team of 10 Direct Sales Agents (DSAs) to achieve set sales and deposit mobilization targets.
  • Provide daily coaching, field support, and on-the-job training to DSAs.
  • Translate regional sales strategies into actionable team-level plans and execution.
  • Hold regular performance review sessions and conduct joint field visits with DSAs.
  • Ensure strict adherence to the bank's sales processes, policies, and compliance requirements by the team.

7. Reporting & Compliance

  • Provide daily, weekly, and monthly performance reports of Team leads and DSAs to the Head, Personal & Digital Banking.
  • Ensure compliance with CBN guidelines, KYC/AML requirements, and internal policies.
  • Ensure ethical selling practices and adherence to internal compliance policies.
  • Document and escalate operational risks, customer complaints, and market insights.

Job Type: Full-time

Pay: From ₦300,000.00 per month

  • Business Development Officer

    4 days ago

    Ibadan, Oyo State, Nigeria LEAD BRITISH INTERNATIONAL SCHOOL Full time ₦1,500,000 - ₦3,000,000 per year

    Company DescriptionLead British International School (LBIS) was established in 2007, with campuses in Abuja, Osogbo and Ibadan. The school enrolls pupils and students across Creche, Early Years, Primary, and Secondary classes while offering a blend of the English National Curriculum and the Nigerian curriculum. LBIS is committed to providing a world-class...

  • Site Operations Lead

    4 days ago

    Ibadan, Oyo State, Nigeria AcresxManna Ltd Full time ₦120,000 - ₦180,000 per year

    Job Title: Site Operations LeadLocation: Ibadan, NigeriaEmployment Type: Full-Time⸻About the RoleWe are seeking an experienced and highly organized Site Operations Lead to oversee the daily management and operational efficiency of our food production site. The ideal candidate will have a strong background in food management, production administration, and...

  • LinkedIn Lead Generation

    2 days ago

    Ibadan, Oyo State, Nigeria Metricoid Technology Solutions Private Limited Full time ₦2,400,000 per year

    About UsMetricoid Technology Solutions is a global software development company with over 15 years of experience delivering custom Web, Mobile, and AI applications for clients in the USA and EU. We help startups and enterprises build innovative, scalable, and cost-effective digital products.We're now expanding our business development operations in Nigeria...

  • Lead Client Experience

    4 days ago

    Ibadan, Oyo State, Nigeria Pixels Digital Systems Limited Full time ₦900,000 per year

    Pixels Digital Systems LimitedCreative & DesignIbadan & Oyo State Full TimeAdvertising, Media & Communications NGN 75, ,000Job SummaryJob Summary: As the Lead Client Experience, you will be responsible for managing end-to-end client interactions, ensuring top-tier satisfaction, and building lasting relationships. You'll serve as the voice of the customer...

  • Project Officer at Albarka Health Spring Foundation

    2 days ago

    Ibadan, Oyo State, Nigeria AHSF Full time ₦180,000 - ₦450,000 per year

    JOB TITLE: Project OfficerJOB LOCATION: Oyo ADVERTISEMENTJOB DETAILS:The Project Officer will coordinate the development and implementation of quality programs and activities following national, state, funding agency and organization's guidelines and requirements.S/He will be responsible for providing direction, coordination and support to the Program Team...

  • marketing officer

    4 days ago

    Ibadan, Oyo State, Nigeria Ibadan Job Connect Full time ₦1,800,000 - ₦2,400,000 per year

    Generate high-quality leads through online and offline marketing activities.Develop and implement marketing campaigns to promote solar products and services.Minimum of 2 years experience in Solar.Manage the company's social media platforms and create engaging content.Collaborate with the sales team to ensure leads are properly handed over and...

  • Business Development Manager

    4 days ago

    Ibadan, Oyo State, Nigeria I-SENSEVILLE CONSULT Full time ₦750,000 - ₦1,500,000 per year

    Job Vacancy: Business Development Manager (BDM)Location: Nigeria (Ibadan) | Industry: Food & Beverage EquipmentType: Full-TimeAre you a dynamic sales professional with a passion for expanding markets and building strategic partnerships?We are a leading manufacturer representative in Nigeria, specializing in sales and after-sales support of quality control...

  • Regional Service Engineer

    2 days ago

    Ibadan, Oyo State, Nigeria Jaza Full time ₦1,500,000 - ₦3,000,000 per year

    Job briefLocations - Ogun, Oyo, Ekiti, Kwara, Ondo, Edo, Delta, Imo, Anambra.To support our rapid expansion, were looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to...

  • retail suprvisor

    4 days ago

    Ibadan, Oyo State, Nigeria Carlcare Development Nigeria Limited Full time ₦1,500,000 - ₦3,600,000 per year

    Job OverviewThe Retail Supervisor oversees the full operations of telecom retail stores in the region, ensuring high sales performance, excellent customer experience, and strong operational compliance. The role manages store teams, supports new store openings, and drives continuous improvement across all outlets.Key ResponsibilitiesLead pre-opening...

  • Educational Consultant

    4 days ago

    Ibadan, Oyo State, Nigeria STUDY WITH FM Full time ₦4,000,000 - ₦6,000,000 per year

    Company DescriptionStudy With FM is an international education agency committed to helping students secure quality education abroad. Headquartered in the UK with branches in Nigeria and Iran, we provide personalized support for university applications, visa processing, A-Level placements, and summer programs in the UK, USA, Canada, Australia, Ireland, the...