Aftersales Manager

5 days ago

Lagos, Lagos, Nigeria Choice International Group (CIG) Full time ₦1,500,000 - ₦3,000,000 per year

Responsibilities

· Lead nationwide aftersales operations and service centers.

· Ensure fast, efficient, high-quality service delivery.

· Manage warranty, spare parts, and technical troubleshooting.

· Drive technician training and certification programs.

· Improve NPS/CSAT, TAT, and first-time fix rate.

· Handle escalations, dealer relations, and service partner performance.

· Manage service budgets, reporting, and national service KPIs.

Requirements

· Degree in Mechanical/Electrical Engineering or equivalent.

· 7+ years' experience in HVAC aftersales; 3+ years in a senior or national role.

· Strong knowledge of inverter ACs, VRF systems, and diagnostics.

· Experience managing nationwide service teams and partners.

· Excellent leadership, communication, and problem-solving skills.

· Strong customer orientation and data-driven mindset.

Why Join Us

· Lead a national service operation for a top global brand.

· Opportunity to drive innovation, technical excellence, and customer satisfaction.

· Competitive compensation, benefits, and growth opportunities.

Job Type: Full-time

Education:

  • Undergraduate (Preferred)

Experience:

  • HVAC aftersales: 6 years (Preferred)

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