Customer Service Representative

4 days ago


Lagos, Lagos, Nigeria Inthink Kids Educational Resources Full time ₦3,600,000 - ₦12,000,000 per year
Inthink Kids Educational Resources
Customer Service & Support

Lagos Full Time

Retail, Fashion & FMCG NGN 75, ,000 Negotiable

Job Summary

The customer service representative will be directly responsible for attending to customers' needs and processing of online, instore and phone orders. Other duties for this role will include customer complaint management, handling enquiries, managing third party courier companies and day to day routine tasks execution.

  • Minimum Qualification : OND
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Working Hours : Full Time
Job Description/Requirements

Responsibilities:

  • Receive and process online orders
  • Update and manage the company's website and social media pages
  • Convert leads into actual sales
  • Liaise with and manage courier companies
  • Develop and maintain an updated customer/vendor list
  • Answer and direct phone calls
  • Assist in the preparation of regularly scheduled reports
  • Handle customer enquiries and complaints
  • Establish, develop, and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within the schedule

Requirements:

  • Minimum academic qualification of OND in any discipline
  • 1 year of working experience
  • Must live in or around Lekki


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