Front Office Manager

3 days ago

Lagos, Lagos, Nigeria Tribest Corporate Support Limited Full time ₦1,200,000 - ₦1,800,000 per year

Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.

We are recruiting to fill the position below:

Job Position: Front Office Manager

Job Location: Lekki, Lagos

Employment Type: Full-time

Key Responsibilities

Guest Experience & Service Excellence:

  • Oversee and manage the daily operations of the Front Desk, ensuring seamless and efficient check-in, check-out, and telephone services.
  • Set and maintain the highest standards of guest service, consistently monitoring and improving guest satisfaction scores (e.g., managing post-stay surveys).
  • Handle all escalated guest complaints and complex situations with professionalism, ensuring swift resolution to maintain brand reputation.

Team Management & Development:

  • Recruit, train, schedule, and supervise all Front Office staff (e.g., Receptionists, Porters, Concierge).
  • Conduct regular performance reviews and provide continuous coaching and mentorship to develop a high-performing team.
  • Ensure all staff are knowledgeable about hotel services, local attractions, current promotions, and emergency procedures.

Revenue Management & Financial Oversight:

  • Work closely with the Revenue Manager to manage room inventory, occupancy levels, and maximize Average Daily Rate (ADR).
  • Oversee the Night Audit process to ensure accuracy in daily financial reporting and compliance with accounting procedures.
  • Manage departmental budgets, control costs, and minimize revenue loss from no-shows or payment discrepancies.

Operational & Administrative Control:

  • Maintain detailed knowledge of the Property Management System (PMS, e.g., Opera, Fidelio) and ensure all user data is accurate and secure.
  • Liaise with the Housekeeping and Maintenance departments to coordinate room status, repairs, and special guest requests.
  • Manage key control procedures and ensure strict adherence to hotel security and data privacy policies.

Required Qualifications & Skills

  • Education: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Experience: 3-5 years of experience in a Front Office supervisory or management role, preferably in a full-service hotel.
  • Leadership: Proven leadership skills with the ability to motivate, train, and manage a diverse team in a fast-paced environment.
  • Technical Proficiency: Expert-level proficiency with a major hotel Property Management System (PMS).
  • Communication: Exceptional verbal and written communication skills; highly professional telephone and email etiquette.
  • Problem-Solving: Ability to think quickly, manage multiple tasks simultaneously, and resolve guest issues under pressure.
  • Financial Acumen: Strong understanding of hotel revenue management principles, cash handling, and basic accounting practices.

Salary

N100,000 - N150,000 Monthly.

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