Front Office Manager

4 days ago

Lagos, Lagos, Nigeria Visionjob247 Nigeria Limited Full time $30,000 - $60,000 per year
  • The Front Office Manager leads and manages all front desk operations to ensure high standards of guest service, operational efficiency, and profitability.
  • This role ensures a seamless guest arrival, stay, and departure experience, enhances guest satisfaction, drives revenue through upsells, and maintains strong interdepartmental coordination to deliver the Hotel's luxury brand promise.

Responsibilities

  • Oversee check-ins, check-outs, guest registrations, room assignments, and billing procedures.
  • Ensure that front desk staff provide prompt, courteous, and personalized service to all guests and handle complaints or service recovery in a timely manner.
  • Monitor guest feedback (surveys, reviews, direct comments) and implement corrective actions to improve service quality.
  • Manage concierge services, luggage handling, guest requests, and ensure front office presence is professional and customer-focused.
  • Work closely with Sales/Revenue teams to maximize room revenue via upselling, room upgrades, cross-selling (e.g., spa, F&B).
  • Analyze occupancy, forecast room availability, and coordinate with reservations to optimize room allocation.
  • Monitor and control walk-ins, overbookings, and manage rate parity at the front desk level.
  • Ensure accuracy of guest folios, billing, settlements, and financial procedures.
  • Reconcile daily front office accounts and prepare daily, weekly, and monthly reports (occupancy, revenue, guest arrival/departures, average rates, etc.).
  • Manage credit controls, guarantee policies, and deposits.
  • Enforce hotel policies, standard operating procedures (SOPs), and brand standards at the front office.
  • Ensure front desk appearance, ambience, and equipment are in working order and consistently reflect the hotel's quality image.
  • Conduct regular audits, spot checks, and mystery guest evaluations to maintain service excellence.
  • Coordinate with housekeeping, maintenance, F&B, security, sales, and other departments to ensure guest requests and needs are met seamlessly.
  • Liaise with reservations, revenue management, and marketing to adapt front office operations to demand patterns, promotions, or events.

Requirements

  • Bachelor's Degree in hospitality or related field preferred.
  • Minimum of 6 – 12 years of experience in a 4 or 5 star hotel front office environment, with at least 5 years in a supervisory or managerial role
  • Masters or Professional certification in hospitality Management field is an added advantage.
  • Previous experience in housekeeping or hospitality management in a well-structured hotel Three (3), Four (4) star or Five (5) star Hotels is a must.
  • Must live within close proximity or ready to relocate to Lekki and Environs.
  • Must be Confidential.

Skills:

  • Sound knowledge of Opera Hospitality Software or Hospitality Software Package is a must.
  • Strong leadership, time management and communication skills.
  • Attention to detail, quality focus and ability to work under pressure.
  • Knowledge of housekeeping procedures and standards.
  • Outstanding Interpersonal skills and organizational skills.
  • Proficient in MS Office, MS Excel and MS Power point.

Method of Application

Interested and qualified candidates should send their CVs to: using the Job Position as the subject of the mail.

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