HMO/Front Desk Officer

5 days ago

Lagos, Lagos, Nigeria Prestigious Consulting Full time ₦750,000 - ₦1,500,000 per year
Prestigious Consulting
Admin & Office

Lagos Full Time

Hospitality & Hotel NGN 75, ,000

Job Summary

The HMO / Front Desk Officer will serve as the first point of contact for clients, manage HMO-related processes, and ensure seamless front desk and administrative operations within the facility. The ideal candidate must be professional, organized, and customer-focused.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year
Job Description/Requirements

Responsibilities:

  • Welcome and attend to clients, patients, and visitors courteously and professionally.
  • Manage all front desk operations, including phone calls, emails, and inquiries.
  • Verify HMO eligibility and authorization codes prior to patient service.
  • Register patients, process billing, and maintain accurate documentation.
  • Liaise between patients, healthcare personnel, and HMO representatives.
  • Ensure timely communication of HMO approvals, denials, and updates.
  • Handle complaints or feedback and escalate issues appropriately.
  • Maintain confidentiality of patient and organizational information.
  • Provide administrative support and perform related duties as assigned.

Requirements:

  • OND/HND/B.Sc. in any relevant field (Business Administration, Public Health, or related discipline).
  • Minimum of 1 year experience in a healthcare, HMO, or front desk role.
  • Good understanding of HMO operations and medical billing is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office tools (Word, Excel, Outlook).
  • Professional appearance and positive attitude.

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