Operations Executive

3 days ago

Lagos, Lagos, Nigeria Interswitch Group Full time ₦1,500,000 - ₦3,000,000 per year

JOB TITLE: Operations Executive

JOB LOCATION: Lagos



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JOB DETAILS;

  • To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network

Responsibilities

  • Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;

Functional Responsibilities:
Settlement Computation and Collation:

  • Switched transactions settlement
  • Processed transactions billing
  • Services/Network billing
  • Settlement Adjustment
  • Settlement Representment
  • Exception Investigation and resolution/escalation
  • Ensure disputes to be settled daily are settled accordingly. o Identify exceptions to the above, investigate and resolve/escalate

Dispute Operations:

  • Arbitration
  • Arbitration Billing
  • Pre-arbitration
  • Chargeback processing

File processing:

  • Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
  • Card file processing

Routine Report Delivery:

  • Daily Settlement Reports (Details and Summaries)
  • Daily Card Management Reports (Card balance, statement, Activity reports)
  • Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
  • Ensure delivery of Daily Dispute Reports (Details)
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in definedfrequency.

Specialized Services:

  • Airtime Stock Balance monitoring and reconciliation reporting
  • Airtime Stock procurement and top up confirmation
  • Agent registration
  • Agency Network Virtual account top up
  • Agent Details update management
  • Mobile Platform Business Reversal Settlement Advice

Service Desk:

  • Case Resolution
  • Administration
  • Self-Management
  • Productivity Management
  • Performance management
  • Knowledge Acquisition and utilization

Requirements

  • Academic Qualification(s): BEng. / BSc.
  • Professional Qualification(s): N/A, however, relevant experience in EFT and/or Accounting systems principles is an advantage.
  • Experience (Number of relevant years): 0 – 2 years.

HOW TO APPLY
To apply for the ongoing Interswitch job opening, visit the job APPLICATION PORTAL to submit your application


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