Executive Director, Life

3 days ago

Lagos, Lagos, Nigeria Fosad Consulting Full time ₦1,500,000 - ₦3,000,000 per year
Company Description

We are a business support services firm with offerings in Human Resource Management, Expatriate and Allied Services, and Estate Management. Our client, a pace setter in the insurance Industry is seeking to hire a talented Executive Director, Life.

Job Description

Key Focus

This role is individually accountable for ensuring operations, including Client Services and the

Administration back office, function optimally, over periods of 1-2 years.

Descriptor


• Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations

• Accountable for the business plan

• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business

• Ensures that a comprehensive information management strategy is in place

• Ensures the realization of high performance individuals and teams

• Ensures effective resourcing of department and constant service delivery

• Develops and implements a cost effective data strategy

• Restructures Technology services when needed

• Provides vision, direction and leadership to IT resources and structures.

• Accountable for Facilities

• Liaises with banks for collections and payments

Key Result Areas

Operational Efficiency


• Implements a cost-effective client service and data strategy.

• Sets direction for the Business.

• Takes accountability for the business plan.

• Integrates delivery and metrics across the people, process, finance and client dimensions.

• Delivers on strategic projects as requested.

• Provides vision, direction and leadership to IT resources and structures.

Information Management


• Restructures Technology service when needed.

• Ensures that a comprehensive information strategy is in place.

Budget Control


• Manages overall expenses, including cost reductions.

Service Delivery Management


• Implements strategies and initiatives to increase service delivery.

• Drives operational excellence throughout area of supervision.

• Defines and implements best operating practice in client services.

• Defines performance parameters (including balanced scorecard) and measurements for area under supervision.

Team Effectiveness:


• Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.

• Accountable for others' time, task and output quality, for periods of up to 1 year.

• Balances own priorities with directing and motivating others.

• Plans and assigns work over the applicable period.

• Guides and directs staff to achieve operational excellence standards.

• Creates a climate for optimal performance.

• Manages performance.

• Selects potential staff to sustain customer/client service delivery.

Qualifications


• First degree and other professional qualification is mandatory

• years' work experience in relevant role

Additional Information

only qualified candidates will be contacted

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