Officer, Client Service

2 days ago

Taraba State, Nigeria Standard Bank Full time

Job Overview

Business Segment: Personal & Private Banking

Location: NG, undefined, Taraba State, Jalingo

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 12/8/2025

Job Description

To assist clients with their service requests, complaints and queries in order to deliver a positive client experience.

Key Responsibilities

Attend to telephonic queries regarding cheque books.

Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.

Issue off-cycle statements at customer's instance and take charges as appropriate and keep records of all source instructions from customers.

Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.

Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.

Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

Minimum of First Degree

Experience Required

1–2 years of experience with the bank's products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.

Additional Information

Behavioural Competencies:

Articulating Information

Embracing Change

Establishing Rapport

Following Procedures

Managing Tasks

Meeting Timescales

Producing Output

Seizing Opportunities

Showing Composure

Team Working

Upholding Standards

Valuing Individuals

Technical Competencies:

Active Listening

Banking Process & Procedures

Customer Understanding ( Consumer Banking)

Product and Services Knowledge

Product Knowledge (Consumer Banking)

Risk Identification

Telephone Caller Handling

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

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