Healthcare Contact Specialist

4 days ago

Zamfara State, Nigeria Mango5 Full time ₦30,000 - ₦60,000 per year

Mango5 is seeking a motivated and empathetic Healthcare Contact Specialistto join our growing international healthcare operations team. In this role, you will be the first point of contact for potential participants, guiding them through the initial steps of joining clinical studies that contribute to advancing global medical research.

The ideal candidate is compassionate, detail-oriented, and professional, with the ability to thrive in a fast-paced environment that demands accuracy, empathy, and strong communication skills.

Key Duties and Responsibilities

  • Conduct outbound calls to engage and pre-screen potential participants for clinical studies.
  • Explain study details clearly and compassionately, addressing any participant questions.
  • Accurately capture participant information while maintaining strict data protection and compliance with GCP and company SOPs.
  • Schedule and coordinate participant study visits, ensuring smooth handovers to internal clinical teams.
  • Make follow-up calls, send reminders, and support participants throughout the enrolment process.
  • Identify and escalate any participant safety concerns or urgent disclosures to the appropriate team members.
  • Collaborate closely with Clinical Success, Logistics, and Site Teams to meet enrolment targets and ensure participant satisfaction.

Qualifications

  • Matric
  • Bachelor's Degree (Advantageous)
  • 2+ years' experience in a call centre and healthcare, or clinical research environment
  • Strong verbal and written communication and interpersonal skills
  • Empathetic and patient-centred approach
  • Excellent attention to detail with accurate data entry and documentation skills
  • Technologically proficient and adaptable in a dynamic, high-volume setting
  • Familiarity with clinical or medical terminology and Good Clinical Practice (GCP) principles (advantageous)
  • Clear credit and criminal record

Remuneration Package

  • Basic Salary: Market-related
  • Commission
  • Medical Insurance
  • Home and Trauma Assist (emergency and trauma support services)
  • Access to LMS for personal and professional development

Working Hours

  • 45-hour work week with rotating shifts between 16:00 – 04:00 (depending on Daylight Savings)
  • Rotating working days from Monday to Sunday to ensure consistent global support
  • Dynamic Holidays

If you meet the criteria but do not hear from us within two weeks, your profile will be kept on file for future opportunities.

  • Enrolment Specialist

    4 days ago

    Zamfara State, Nigeria Mango5 Full time ₦1,500,000 - ₦3,000,000 per year

    Mango5 is seeking a motivated and empathetic Enrolment Specialist to join our growing international healthcare operations team. In this role, you will be the first point of contact for potential participants, guiding them through the initial steps of joining clinical studies that contribute to advancing global medical research.The ideal candidate is...

  • Monitoring & Evaluation Assistant (Nasarawa) at Nigeria (Foundation for AIDS Care, Prevention and Advocacy In Nigeria)

    4 days ago

    Nasarawa State, Nigeria AIDS Healthcare Foundation Full time ₦300,000 - ₦600,000 per year

    JOB TITLE: Monitoring & Evaluation AssistantJOB LOCATION: Nasarawa ADVERTISEMENTJOB DETAILS:The M&E Assistant will be responsible for all data reporting-related activities of the site programs in line with reporting requirements.This includes implementing the M&E framework, maintenance of monitoring data collections systems at site.He/she will also...

  • specialist researcher plant breeding

    6 days ago

    Zamfara State, Nigeria The Agricultural Research Council Full time ₦1,000,000 - ₦1,200,000 per year

    Strategic planning and positioning of research programme in Plant Breeding, nationally and internationally.Providing scientific leadership in research, development and innovation in the field of Plant Breeding of seed, fruit and leafy vegetable crops in multi-disciplinary teams.Managing all technology transfer initiatives of the multidisciplinary team across...

  • Recruitment for Graduate Assistant

    6 days ago

    Ogun State, Nigeria Federal University of Medicine and Medical Sciences Full time ₦1,000,000 - ₦3,000,000 per year

    Federal University of Medicine and Medical Sciences, Abeokuta (FUMMSA) is an institution whose mission is to foster and train competent healthcare professionals that would address national healthcare needs utilizing appropriate and innovative medical knowledge and technology in a dynamic and collaborative environment. Our vision is to be a premier...

  • Recruitment for Graduate Assistant

    2 days ago

    Ogun State, Nigeria Federal University of Medicine and Medical Sciences Full time ₦360,000 - ₦1,200,000 per year

    The Federal University of Medicine and Medical Sciences, Abeokuta (FUMMSA) is a new Nigerian federal university in Ogun State, established in 2023 to train healthcare professionals. It has received accreditation from the National Universities Commission (NUC) and aims to be a leader in medical education and research with a patient-centered...

  • Client Officer

    4 days ago

    Sango Over Brg, , Ota, Ogun State, Nigeria Lendha Full time ₦1,500,000 - ₦3,000,000 per year

    Company Description Lendha is a financial technology company that is creating a credit-led financial operating system for SMEs in Africa Job DescriptionManage the debt collection processes and work with analysts to develop, recommend, and enact payment plans to eliminate client debt in an agreed timeframe aligned with Lendha's collections policy.Debt...

  • Servis Teknisyeni-Atakent

    4 days ago

    Marmara, Kano State, Nigeria Otis Elevator Co. Full time ₺250,000 - ₺400,000 per year

    Date Posted: Country:TürkiyeLocation:BATI MARMARA - ATAKENTİş UnvanıServis TeknisyeniRole Genel BakışEmniyet, Etik ve Kalite değerlerini benimseyen, yeniliklere açık ve çalışanlarını destekleyen, yetenek odaklı yaklaşan global bir firmada çalışmak ister misiniz?Otis büyüyor - Atakent lokasyonumuzda ekibimize dahil olmak üzere Servis...

  • Plant Training Coordinator

    6 days ago

    Abia State, Nigeria Ultimum Limited Full time ₦900,000 - ₦1,200,000 per year

    COMPANY PROFILEUltimum Limited is fast-growing alcoholic & non-alcoholic Beverages manufacturing company and Nigerian-based subsidiary of Union Camerounaise de Brasseries a leading Total Beverages Manufacturer with over 50 years presence and tremendous success in Cameroon; also, a proud sponsor of the 2024 African Cup of Nations (AFCON) in Abidjan. Ivory...

  • SME Loan Officer- Abeokuta

    4 days ago

    Omida Rd, Abeokuta , Ogun State, Nigeria Lendha Full time ₦1,200,000 - ₦3,600,000 per year

    Company Description Lendha is a financial technology company that is creating a credit-led financial operating system for SMEs in Africa Job Description The role's primary focus is to maximize revenue for LENDHA by proactively building a portfolio of quality risk assets and liabilities, and actively promoting and marketing our products and services while...

  • SME Loan Officer

    4 days ago

    Sango Over Brg, Ota , Ogun State, Nigeria Lendha Full time ₦1,500,000 - ₦3,000,000 per year

    Company Description Lendha is a financial technology company that is creating a credit-led financial operating system for SMEs in Africa Job Description The role's primary focus is to maximize revenue for LENDHA by proactively building a portfolio of quality risk assets and liabilities, and actively promoting and marketing our products and services while...