Customer Support Associate

3 days ago

Lekki, Lagos, Nigeria Ramos Real Estate Full time $1,000,000 - $2,000,000 per year

About Us:

At Expert Listing, we are on a mission to revolutionise the real estate landscape through our innovative PropTech platform. We empower individuals to seamlessly buy, sell, rent, and manage properties in a trusted, all-in-one ecosystem. Our commitment is to simplify real estate transactions and create a space where homeowners, buyers, renters, service providers, and industry professionals can connect with confidence.

Job Overview:

As a Customer Support Associate at Expertlisting, you will ensure users have a smooth and positive experience. You'll verify property listings, resolve inquiries, and educate users about our services, all while upholding the high standards of accuracy and professionalism that define Expertlisting. If you're empathetic, organized, and thrive in a dynamic environment, we would love to have you on our team

What You'll do:

  • Contact landlords to verify property listings, ensuring our platform is accurate and reliable.
  • Assist users via phone, email, or chat with a friendly, professional approach.
  • Resolve issues, like landlord concerns, with empathy and clarity.
  • Explain our platform to users, helping them understand our unique value.
  • Stay organized while managing multiple tasks in a fast-paced startup environment.
  • Track progress and provide simple updates using basic tools like spreadsheets.

What We're Looking For:

  • 1-2 years of experience in customer support or a similar role (real estate experience is a bonus but not required).
  • Great communication skills and a knack for simplifying complex ideas.
  • Strong organization and problem-solving skills to handle multiple tasks.
  • Comfort with basic tech tools (e.g., spreadsheets or customer support software).
  • Enthusiasm for joining a startup, with adaptability and a team-oriented mindset.
  • Flexible availability to support our growing user base.

This is an Onsite role.

Job Type: Full-time

Pay: ₦ ₦1,000.00 per day

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