Export Desk Officer

Smartwork Outsourcing Limited is recruiting suitable candidates to fill the position below:

Job Position: Export Desk Officer

Job Location: Lagos

Employment Type: Full-time

Department: Export & Sales Administration

Reports To: Export Sales & Business Development Manager

About the Role

• We are seeking a detail-oriented and proactive Export Desk Officer to join our growing export division. The successful candidate will play a key role in managing all export operations from order processing and documentation to logistics coordination and customer support.
• This role is crucial to ensuring smooth, compliant, and on-time export shipments of cashew kernels and by-products, while maintaining effective communication with internal teams, customers, regulatory bodies, and logistics partners.

Key Responsibilities

Export Order Management:

• Process confirmed export orders and prepared sales contracts, proforma invoices, and confirmations.
• Coordinate with Production and Quality Control teams to ensure product availability and readiness.
• Track shipment schedules and communicate updates or changes promptly.
• Maintain accurate records of all orders, quotations, and customer correspondence.

Documentation & Compliance:

• Prepare and verify export documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and phytosanitary certificates.
• Liaise with NEPC, NCS, SON, and NAQS to ensure regulatory compliance.
• Ensure accuracy and completeness of documents submitted to banks, agents, and customers.
• Maintain organized electronic and physical documentation archives.

Logistics Coordination:

• Work with freight forwarders and shipping lines to arrange container bookings and vessel schedules.
• Oversee cargo loading, packaging, labelling, and sealing at the factory.
• Track shipment progress and provide customers with timely updates.
• Monitor logistics costs and maintain freight rate records.

Communication & Reporting:

• Serve as the operational contact point for customers, shipping companies, and inspection agencies.
• Coordinate internally with Finance, Warehouse, and Production teams to ensure export readiness.
• Generate and submit weekly/monthly export activity and shipment status reports.
• Support export incentive documentation (EEG, NEPC, etc.) through accurate record-keeping.

Continuous Improvement & Compliance:

• Maintain 100% compliance with export documentation and banking requirements (LCs, TT, etc.).
• Identify and implement process improvements for documentation speed and accuracy.
• Stay updated on export procedures, trade regulations, and destination-specific requirements.

Expected First-Year Outcomes

• Establish a structured export documentation and tracking system.
  Achieve 100% documentation accuracy and- 95% shipment timeliness.
• Support the company's first successful, fully compliant export cycles.
• Maintain a reliable, auditable export records system.

Qualifications & Experience

• Bachelor's degree or HND in Business Administration, Logistics, International Trade, or related field.
• 2–4 years of experience in export coordination, documentation, or logistics (preferably in Agro-processing or food exports).
• Certification or training in Export Operations / NEPC Export Procedures is an added advantage.
• Proficient in MS Office (Excel, Word) and documentation management tools.
• Excellent attention to detail, communication, and organizational skills.
• Familiarity with cashew or Agro-commodity exports will be an advantage.

Compensation & Benefits

• Salary: Competitive and commensurate with experience.
• Incentive: Performance-based bonus linked to shipment accuracy and timeliness.
• Benefits: Health insurance, communication allowance, and logistics support.

Method of Application

Interested and qualified candidates should send their CV and cover letter to: using "Export Desk Officer – [Your Name]" as the subject of the mail.