Senior Chargeback Specialist

3 days ago

Lagos, Lagos, Nigeria PalmPay Full time ₦6,000,000 - ₦8,000,000 per year

JOB TITLE: Senior Chargeback Specialist

JOB LOCATION: Lagos



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JOB DETAILS:

  • Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
  • Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
  • Re-validate unsettled transaction position with reconciliation team for closure.
  • Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
  • Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
  • Provide email and phone support to acquirers and merchants for any dispute related issues
  • Attend to all queries from clients on dispute issues and ensure they resolve promptly
  • Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
  • Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
  • Resolution of Customer issues
  • Review and respond to mail inquiries.

Requirements

  • A Bachelor's Degree or its equivalent
  • Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
  • At least 2 years in Digital Financial Services or banking industry experience
  • Experience with electronic payment systems
  • In-depth knowledge of payment processing- gateways
  • Organization and Time management skills
  • Proficiency in the use of Ms office suites.
  • Excellent communication skills and interpersonal skills.
  • Attention to details and accuracy
  • Strong analytical and problem-solving skills.

HOW TO APPLY
To apply for the ongoing Palmpay job recruitment, visit the job APPLICATION PORTAL to submit your application

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