Hotel Operations Manager

1 day ago


Lagos, Lagos, Nigeria Captain Residency Hotel Full time

Company Description

Captain Residency Hotel offers a blend of timeless elegance and modern luxury, providing a serene escape in the heart of Sabo Yaba. Ideal for both business and leisure travelers, the hotel features meticulously designed rooms and attentive service focused on comfort and style. With a dedication to delivering personalized hospitality, every guest's experience is crafted to be unforgettable. Guests can enjoy a calm and sophisticated retreat, whether for a short stay or an extended visit.

Role Description

This is a full-time, on-site role for a Hotel Operations Manager located in Ikeja. The Hotel Operations Manager will be responsible for overseeing daily hotel operations, monitoring staff performance, and ensuring exceptional customer service. Duties include managing guest satisfaction, coordinating with various hotel departments, implementing training programs for staff, and optimizing operational efficiency to maintain service quality and guest experiences.

Qualifications

  • Proven expertise in Operations Management to oversee and enhance the efficiency of all hotel operations
  • Strong commitment to Customer Satisfaction and proficiency in Customer Service to ensure exceptional guest experiences
  • Excellent Communication skills to coordinate effectively with staff and guests
  • Experience in Training hotel staff to maintain high service standards
  • Leadership and problem-solving skills to address operational challenges
  • Bachelor's degree in Hospitality Management or related field is preferred
  • Prior experience in hotel operations or a related industry is a plus


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