Customer Relationship and Tariff Manager

3 days ago

unknown Lagos Nigeria Lextorah LDS Full time ₦1,500,000 - ₦3,000,000 per year
Company Description

The role:

Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.

Job Description

Functions:

  • Coordinate customer service representatives to effectively deal with enquiries and complaints
  • Build and develop relationships with customers; deploy appropriate CRM tools
  • Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty
  • Develop the pricing structure for products and services
  • Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved
  • Conduct market research and collect data regarding energy consumption trends
  • Coordinate pricing analysts in conducting research and analysis to guide pricing
  • Study sales reports gathered from market to guide pricing model
  • Establish and maintain effective communications with various tariff stakeholders
  • Adjust/change the pricing structure as required
Qualifications

Requirements:

  • Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline
  • An MBA or relevant Masters degree will be an added advantage
  • Minimum of 8 years marketing and pricing experience desirable
  • Must have excellent understanding about the pricing dynamics of energy markets
  • Must have excellent understanding about statistical or mathematical models for pricing

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