Customer Support Specialist

6 hours ago

Port Harcourt, Rivers State, Nigeria Prodigy CX LLC Full time $40,000 - $80,000 per year

Job Title: Customer Support & Sales Specialist

Location: Global (Remote)

Experience Required: 2–3 Years

Market: B2C US Customers

About the Role:

We are seeking a Customer Support & Sales Specialist with exceptional English communication skills and strong phone etiquette. The ideal candidate has experience assisting US-based customers in a remote or BPO environment. Candidates with auto repair or automotive service experience will have a significant advantage.

Key Responsibilities:


• Handle inbound and outbound customer calls with professionalism


• Provide accurate information, resolve concerns, and deliver a positive customer experience


• Convince customers using excellent sales skills and convert inquiries into successful sales


• Identify upsell opportunities and meet performance targets


• Maintain CRM records, follow-ups, and customer updates


• Coordinate with internal teams for smooth operations

Requirements:


• 2–3 years of customer support experience


• Prior experience with US customers (remote/BPO)


• Excellent English speaking skills and strong phone etiquette


• Strong sales ability with proven persuasion and conversion skills


• Auto repair or automotive service knowledge is a major plus


• Ability to work independently and manage fast-paced environments

What We Offer:


• Competitive salary


• Remote working setup


• Growth and development opportunities


• Supportive and collaborative team

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