Customer Services Officer

15 hours ago

Lagos, Lagos, Nigeria LD Consulting Services Full time ₦1,500,000 - ₦2,500,000 per year
  • Deal with the customers via emails, over the phone, or face to face
  • Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
  • Respond to the problems of the customer promptly
  • Look after the customer accounts and update their transaction status
  • Draft the necessary documents, letter or statements, as required by the customer
  • Maintain records of Customers, addresses, contact persons and our interactions with them in an orderly manner
  • Coordinate with the internal department to find solutions and resolve matters
  • Maintain a follow up on the customer, whose query you had solved. Ensure they are satisfied with your answer.

Job Type: Full-time

Education:

  • Higher National Diploma (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

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