Customer Service Officer Abuja

3 days ago

Abuja, FCT, Nigeria Fosad Consulting Full time ₦1,500,000 - ₦3,000,000 per year
Company Description

Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries.

Job Description
  •  Preparation of Valuation reports.


• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.


• Communicate verbally and in writing to answer inquiries and provide information


• Monitoring of returned direct debit mandate.


• Attending to customers' complaints.


• Registration of incoming and outgoing mails.


• Preparation of renewable and lapsed policies


• Creation of customer and contractor codes


• Collation of customer feedback in respect of our service delivery.


• Friendliness and error free documentation.


• Measure Variance from agreed SLA.


• Provide special training for all employees on customer service.

Qualifications

 Minimum HND / B.sc in International Relations, Mass Communication or any related field


• Minimum 2 years work experience

Skills


• Advanced Communication skills (English): Spoken and written 


• Moderate IT skills 


• Moderate Business Writing 


• Moderate Negotiation Skills 


• Advanced Presentation skills 

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