Talent Development Manager

Job Description – Talent Development Manager
Location: Ikeja, Lagos

Department: Human Resources

Reports to: HR Manager

Salary: 700k to 1m Gross

About PalmPay
PalmPay is a leading fintech platform driving financial inclusion across Africa and beyond. With over 40 million users, we are scaling innovative financial services that are accessible, rewarding, and impactful. Our growth is powered by talented people, and we are committed to building a high-performing workforce through continuous learning and development.

Role Overview

The Talent Development Manager will play a critical role in shaping PalmPay's learning culture by designing, implementing, and overseeing training and development initiatives that build workforce capability, improve employee performance, and support leadership growth. This role requires a strategic yet hands-on professional who can manage the end-to-end learning lifecycle—from needs assessment and program design to delivery, evaluation, and continuous improvement.

Key Responsibilities

Learning Strategy & Program Development

• Partner with HRBPs and business leaders to assess skills gaps, identify learning needs, and design targeted development interventions
• Develop and manage training calendars, ensuring alignment with business objectives and employee career paths
• Design and deliver blended learning programs (classroom, virtual, e-learning, coaching, mentoring)
• Introduce innovative approaches to learning, including digital platforms, microlearning, and gamification

Implementation & Delivery

• Facilitate in-house training sessions and workshops to build leadership, technical, and soft skills
• Coordinate with external training vendors and consultants where necessary, ensuring quality and cost-effectiveness
• Support onboarding and orientation programs to accelerate new hire integration

Talent & Leadership Development

• Drive career development initiatives, succession planning programs, and leadership pipeline building
• Support performance management processes by linking learning interventions with performance outcomes
• Manage mentoring and coaching initiatives across business units

Monitoring & Evaluation

• Track learning participation and effectiveness using KPIs such as training ROI, employee performance metrics, and feedback surveys
• Prepare periodic reports on talent development activities for HR leadership and senior management
• Ensure compliance with regulatory requirements for mandatory training (e.g., compliance, data privacy, anti-fraud)

People Leadership & Collaboration

• Supervise a small team of training officers/administrators, ensuring efficiency in program delivery
• Collaborate cross-functionally with HR, Operations, Compliance, and Product teams to embed learning into business strategy
• Act as an internal advisor on talent and organizational development best practices

Key Qualifications
Education & Experience

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field (Master's degree is an advantage)
• 5–7 years' progressive experience in Learning & Development or Talent Management, preferably in fintech, banking, or fast-paced organizations
• Professional certifications such as CIPD, ATD, SHRM-CP, HRCI, or equivalent preferred
• Proven track record of designing and implementing successful training programs

Skills & Competencies

• Strong facilitation, coaching, and presentation skills
• Ability to assess training needs and translate them into impactful learning programs
• Knowledge of e-learning platforms, LMS systems, and modern digital learning tools
• Analytical mindset with the ability to measure training effectiveness and ROI
• Excellent communication, interpersonal, and stakeholder management skills
• Strong project management and organizational abilities
• A growth mindset, with passion for people development and building learning cultures

Key Performance Indicators (KPIs)

• % of training programs delivered vs. planned
• Employee engagement and satisfaction with learning initiatives
• Improvement in employee performance post-training
• Leadership pipeline readiness and succession coverage
• Cost-effectiveness and ROI of training interventions
• Adoption and utilization rates of learning platforms

Compensation & Benefits

• Competitive salary and performance-based incentives
• Health and wellness benefits
• Career development opportunities, including certifications and global exposure
• Dynamic and inclusive work environment in a fast-growing fintech

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